Medical Receptionist

Pay Range: $17.90 - $19.00*

General Physician, P.C. is one of WNY’s largest and most respected multi-specialty medical groups! We are committed to providing comprehensive, high-quality patient-centered care to improve the overall quality of the lives of our patients.

Currently, we are seeking a Patient Communication Representative for our Primary Care office located in Buffalo, NY! This is a full-time position, scheduled Monday – Friday, and includes Free Parking!

No nights, weekends, or holidays!

Why General Physician, P.C.?

• Work-Life Balance: Say goodbye to working nights, holidays, and weekends. No mandated overtime! Monday through Friday work schedule, first shift.
• Comprehensive Benefits: Medical, dental, vision, and more.
• Generous PTO: Enjoy your well-deserved time off.
• 401(K) with 3% Employer Contribution: Secure your financial future.
• Employee Discounts: Exclusive deals, including Verizon Wireless.

Essential Duties of a Patient Communication Representative:

The primary purpose of this position is to manage call volume and provide support to the service line by acting as a liaison for patients and the medical entities through a variety of clerical and administrative tasks.

• Answer incoming calls and determine where to refer the patient within the service line.
• Enter patient information, schedule appointments, and document interaction in the EMR system.
• Identify calls that need to be escalated to clinical staff or management and route them appropriately in a timely manner.
• Document medication refill and test result requests.
• Manage incoming mail and fax bins in accordance with company policy.
• Collaborate with other applicable services to ensure coordination of care.
• Deliver exemplary customer service to provide a positive patient experience across the organization.
• Perform other duties assigned by management.

Minimum Qualifications of a Patient Communication Representative:

• High school diploma or GED required; two-year college degree preferred
• 2-4 years experience in a medical office, call center or customer service environment preferred
• Knowledge of insurance and medical terminology
• Strong written and verbal communication skills with the ability to utilize a computer program
• Ability to multi-task and handle a high volume of patient calls in a fast-paced environment.

General Physician P.C. is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
* The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.