Medical Receptionist

About Volusia County Podiatry (VCP)

Volusia County Podiatry is the premier podiatry practice located in DeBary, Florida, serving Central Florida Counties. Founded in 2019 by Dr. DeAndrea Duffus, DPM, VCP provides the highest quality of full foot and ankle care, including surgical interventions, diabetic foot care, and wound healing. At Volusia County Podiatry, we are committed to providing high-quality care to those we serve!

Position Summary

This is an exciting opportunity to join Volusia County Podiatry as a Medical Receptionist. This vital position will provide administrative and billing support for VCP. Prior Medical Receptionist experience in outpatient clinic and/or physician office settings, preferred. VCP’s main hours of operation are Monday through Friday 8 AM – 5 PM est. Evenings may be required to fulfill work requirements. Pay is commensurate with experience.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

· Greeting patients and their loved ones when they come for appointments

· Answering phone calls and emails from patients, hospital, or other patient care providers

· Maintaining an office schedule for other staff members

· Filing medical records and other documents

· Keeping the front desk or office organized and running smoothly

· Scheduling appointments and follow-ups for patients

· Calling patients to remind them of their appointments and ensuring patient has current, active insurance prior to scheduled appointment

· Using a computer, medical office software, and other technology to keep information organized and up-to-date

· Processing payments from patients

· Assisting patients with filling out forms and answering their questions

· Transcribing notes from doctors

· Keeping the waiting and reception areas clean and inviting

· Contacting insurance companies regarding coverage and billing inquiries

· Maintaining a working relationship with the Medical Receptionists at other medical offices or departments

· Obtaining revenue by recording and updating financial information, controlling VCP CEO credit extended to patients, as well as, expediting third-party and insurance claims.

· Maintaining patient accounts by obtaining, recording, and updating personal and financial information.

· Ensuring business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment and facility service and repairs.

· Responding to urgent and emergent situations, communicating and notifying the VCP CEO and others as appropriate.

· Protecting patients’ right by maintaining confidentiality of HIPPA protected information.

· Maintaining operations by following policies and procedures, reporting needed updates.

· Contributing to team effort by accomplishing related results as needed.

Medical Receptionist Skills / Qualifications:

• Multi-tasking
• Flexibility
• Telephone skills
• Customer service
• Time management
• Organization
• Attention to detail
• Scheduling
• Professionalism
• Quality focus

Education and Experience:

• Familiarity with phone systems

· Knowledge of medical billing and coding

· Ability to communicate effectively in English

· Ability to demonstrate professionalism in a fast-paced environment

· Excellent time management skills with the ability to multi-task

· Previous medical administrative experience, preferred

· Experience with Electronic Health Records

· Current or ability to quickly obtain BLS CPR

· Must have reliable transportation and a valid Florida Driver’s License

· Proficiency in operating basic office equipment (i.e. – computer skills, telephone, facsimile, copy machines, etc.)

· High School Diploma/GED; University degree is an asset

· Excellent organizational and administrative skills

· Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook

· Excellent interpersonal, oral, and written communication skills

· High attention to detail

· Bilingual a plus!

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is often required to stand; walk; sit; reach with hands and arms; bend, lift and move patients from one surface to another; push and pull; and, kneel and crouch. The employee must occasionally lift and/or move at least 50 pounds, independently. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

VCP is an Equal Opportunity Employer. In compliance with the American with Disability and will provide reasonable accommodation to qualified individuals with disabilities.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Disability insurance
• Free parking
• Paid time off

Healthcare setting:

• Clinic
• Private practice

Medical specialties:

• Podiatry
• Surgery

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person