Medical Receptionist

Medical Receptionist performs a variety of tasks to the agency in as much as it is the first contact via telephone by the prospective patient with the clinic. Essential duties include providing excellent customer/patient services via phone and in person; referring callers to the appropriate departments; making appointments for patients according to established Center protocols; assisting patients/clients with forms. The position is considered a crucial link between the patient and the care delivered by clinical and service staff of the center. The incumbent must work collaboratively with all Clinical services staff in support of direct patient services, exhibiting flexibility and a “can do” attitude. Patient services are the key priority in this position requiring the Appointment Clerk/Medical Receptionist to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment which promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.

SPECIFIC RESPONSIBILITIES:

1. Schedules patient Appointments

2.Verifies Patient Insurance

3. Welcomes and greets patients in a manner that is helpful and friendly.

4. Refers patients to other specialists for continuity of care, including getting authorizations for referrals.

5. EMR, Practice Fusion data entry. Appointments, referrals, and document uploads.

6. Adheres to all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.

7. Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements.

8. Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.

9. Informs patient of any existing balance noted in computer and request patient be prepared for any payment due at time of visit.

10. Calls patients daily to confirm next day’s appointment.

11. Verifies method of payment for service.

Job Types: Full-time, Part-time, Temporary, PRN

Pay: From $14.00 per hour

Expected hours: 8 – 32 per week

Benefits:

• Dental insurance
• Paid time off

Healthcare setting:

• Medical office

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person