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Form of workThis is a Full Time Seasonal position starting January 15, 2024 and ending December 31, 2024.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilitiesinclude the following, though other duties may be assigned:
Required Skills
Benefits Offered
See all of the benefits offered through Silver Dollar City at:https://www.silverdollarcity.com/Employment/Benefits
Equal Opportunity Employer/ Disabled/ Veterans
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilitiesinclude the following, though other duties may be assigned:
- Provide friendly sales and service via phone, chat, email, and social media as assigned.
- Clearly describe and efficiently sell all available ticket types and promotions for HFE attractions using multiple software platforms for ticket sales and customer communication channels.
- Continuously use approved cross-selling techniques so that customers are aware of all HFE attractions and add-on products and services.
- Work flexible schedules that meet the needs of our business to include weekends and evenings.
- Assist with projects and areas, including the switchboard, Group sales, and possible off-assistance at ticket booth or off-site locations.
- Manage post-sale service issues while remaining calm and following escalation procedures.
- Maintain a high level of friendliness, energy, enthusiasm and respect with each call and written communication with the goal of creating a positive first impression of our brand and/or creating anticipation to visit.
- Speak clearly, kindly, and persuasively and utilize suggested scripts and positive phrasing.
- Observe safety and security procedures while in the office and on HFE properties.
- Ensure proper handling of customer credit card information in compliance with Property Procedures and Purchasing Card Industry (PCI) standards.
- Be receptive to daily coaching and feedback designed to ensure agents are efficient with handling calls and providing accurate information in a friendly, service-oriented tone.
Required Skills
- Must be at least 18 years of age
- Prefer 2 to 3 years of proven sales and service experience in a contact center, reservations office, or related position within the hospitality industry.
- Proficient typing skills of 30 wpm.
- Demonstrated capability to operate multiple sales/POS systems in a fast-paced environment while remaining friendly and service oriented.
- Demonstrated capability to comprehend and communicate multiple product requirements and procedures with a high rate of retention.
- Acceptable writing skills required to utilize chat, email, or another social channel.
Benefits Offered
- Free Admission - Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises' attractions and resorts across the US for you and your dependents.
- Exclusive Admission Discounts - Complimentary tickets & discounts on season passes for loved ones.
- Food & Merchandise Discounts - Discounts on dining, drinks and merchandise across Silver Dollar City Attractions.
- 401K & Profit Sharing - Profit Sharing and 401(k) Retirement plans are available after one year and 1,000 hours.
- Health Insurance - Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round employees.
- Mary's Well House - Employee health center provides employees with basic office visits, x-rays and lab work for a co-pay, whether insured or not.
- Free Tuition - Earn your degree, debt-free. 100% free tuition starting day one of employment. Learn more athttps://herschend.guildeducation.com/partner
See all of the benefits offered through Silver Dollar City at:https://www.silverdollarcity.com/Employment/Benefits
Equal Opportunity Employer/ Disabled/ Veterans
