Medical Receptionist

Job Functions

• Greets and receive patients, visitors and vendors in a professional and friendly manner.
• Verifies and updates patient demographic and insurance information in the EHR (Electronic Health Record)
• Answer, direct, and screen incoming calls taking complete and accurate messages and forwarding electronically via the EHR to the applicable person(s).
• Intakes patients for clinic visits by collecting needed demographic and insurance information, registering patients for patient portal access, and collect copays and owed balances. Accurately enters and/or scans patient information in the electronic health record.
• Schedules patient appointments via the telephone or in the office according to clinic protocol.
• Obtains referrals/authorizations for clinic and outpatient hospital procedures mandated by insurances.
• Completes reminder calls for next day appointment and confirms in the computer.
• Releases medical records per clinic procedure.
• Adheres to Advanced Cardiovascular Care policies and procedures, rules and regulations, and other State and Federal regulatory requirements.
• Completes other duties as assigned.

Knowledge, Skills, and Abilities

• Able to multi-task with great attention to detail.
• Communicates clearly and concisely with patients, coworkers and vendors.
• Active team player-willing to do what needs to be done.
• Self-Starter — willing to take on necessary tasks without prompting.
• Experience with documenting in an electronic health record.
• Effectively Identifies and resolves problems in a timely manner
• Remains calm while addressing difficult or emotional patient situations.
• Adapts to changes in the workplace and competing priorities.
• Knowledge of medical terminology.

Minimum Qualifications

• High school diploma or GED.
• Two years’ experience in a customer service position, preferably in a healthcare setting.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 32 – 36 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Healthcare setting:

• Clinic

Medical specialties:

• Cardiology

Schedule:

• Day shift

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Required)

Work Location: In person