Address
Form of workGreets and assists patients and/or visitors in person or via telephone in a professional and courteous manner. Enters patient demographic and insurance information into the computer; completes filing/scanning and record maintenance tasks; and retrieves patient records for clinical staff and physicians. Schedules patient appointments and manages provider appointment schedules.
PRINCIPAL JOB FUNCTIONS:
1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.
2. *Answers all incoming calls and forwards callers to the appropriate party; obtains and relays accurate messages in a timely manner; retrieves answering service messages and forwards to appropriate provider or staff member.
3. *Presents a professional image and communicates effectively in person and via telephone or email.
4. *Schedules new and returning patient appointments and manages clinic provider appointment schedules as directed by office manager/supervisor.
5. *Accurately enter patient’s demographics, including financial details, into the computer.
6. *Collects applicable co-pays from patients; electronically posts payment to patient’s account.
7. Balances cash drawer.
8. *Scans/files patient information into medical record.
9. *Performs a variety of clerical tasks, which may include typing, alphabetizing, filing, photocopying, stuffing envelopes, preparing clinic form letters and obtaining disclosures for medical records.
10. *Prepares and provides patients with an estimate, if one is warranted, for their expected services. Collects and/or counsels on expected payment due.
11. Sorts and distributes incoming mail.
12. Maintains the orderliness of the front lobby; straightens magazines, toys and newspapers.
13. Keeps stationary supplies stocked and orderly; informs Office Manager/Supervisor of need to replenish items.
14. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
15. Participates in meetings, committees and department projects as assigned.
16. Performs other related projects and duties as assigned.
(Essential Job functions are marked with an asterisk “*”. Refer to the Job Description Guide for the definition of essential and non-essential job functions.) Attach Addendum for positions with slightly different roles or work-specific differences as needed.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
1. Knowledge of general reception and office procedures.
2. Knowledge of standard clerical techniques.
3. Knowledge of cash management and Medicare, Medicaid and third-party billing practices.
4. Knowledge of computer hardware equipment and software applications relevant to work functions.
5. Skill in operating office equipment including a personal computer, printer and fax.
6. Ability to establish and maintain effective working relationships with all levels of personnel including medical staff.
7. Ability to organize and maintain filing systems.
8. Ability to prioritize work demands and work with minimal supervision.
9. Ability to communicate effectively both verbally and in writing.
10. Ability to exercise courtesy and professionalism in receiving office callers and visitors.
11. Ability to multitask and maintain composure in a busy environment.
12. Ability to maintain confidentiality relevant to sensitive information.
13. Ability to maintain regular and punctual attendance.
EDUCATION AND EXPERIENCE:
A high school diploma or equivalency is required. Knowledge of medical terminology is desired. Minimum of one (1) year prior reception or office experience preferred.
