Medical Receptionist

Job Summary:

With a customer service orientation — register patients, answer the telephone, prepare the office for the day, schedule patient appointments/check patients out, process medical record requests, and collect money. Be the welcoming friendly “Face” of Primary Care Partners of South Bend!

Educational Requirements:

· Medical Terminology preferred, but not required

· Familiarity with Healthcare Insurance Plans preferred, but not required

· High school diploma required

· Spanish-speaking skills strongly preferred

Responsibilities and Standards:

· Comfortable using email and Internet software applications

· Knowledge of word processing software and Windows-based practice management software (EMR and PM scheduling/Ins)

· Ability to perform multiple and diverse tasks simultaneously

· Proven experience handling irate patients/customers and dealing with conflict

· Familiarity with scheduling and rearranging appointments

· Pleasant speaking voice and demeanor

· Excellent telephone customer service skills and professionalism

· Neat, professional appearance

· Organized in work and space

· Strong written and verbal communication skills

· Must be a team player with co-workers

· Good time management skills to accommodate peaks and valleys of patient flow

Job Type: Full-time

Pay: $15.95 - $16.74 per hour

Healthcare setting:

• Clinic
• Private practice

Medical specialties:

• Pediatrics
• Primary Care

Schedule:

• Monday to Friday
• Rotating weekends

Work Location: In person