Medical Receptionist

Job Identification

Company: Alivio Medical Center

Position: Medical Receptionist

Department: Indianapolis

FLSA: Non-exempt, Hourly

Reporting Structure

Reports to: Patient Registration Manager

Supervises: None

Scope

The Medical Receptionist role is a vital component and first line for a medical organization. This position has the initial contact with a patient via in-person or over the phone communication. The Medical Receptionist sets the tone for the medical visit and plays a key role in making the initial communication positive and welcoming. This role schedules patients, answers questions, processes paperwork, handles copying/scanning/faxing, communicates with other departments, processes payments, coordinates external referrals, completes prior authorization testing, initiates insurance verification, and answers phones in a timely manner.

Requirements

· Proficiency in English and Spanish

· Knowledge of the medical intake process

· Knowledge of basic medical terminology

· An understanding of how to verify medical insurance and how to communicate insurance companies

· Experience with electronic medical record software

· Experience in scheduling appointments

· Experience taking payments

· Basic knowledge of Microsoft Word and Excel

**HIPAA training will be required during onboarding and once a year following hire**

Benefits

· Hourly position

· Comprehensive benefits package including 401K, medical/dental/vision insurance, and paid time off

Preferred Skills/Experience

· Customer service experience - Personable and approachable

· Conflict resolution

· Problem solving

· Flexibility with work schedule, including evening and weekend hours

· Engages patients by greeting them kindly

· Able to assist with intake paperwork and answer patients’ questions

· Models and shares customer service best practices with all team members to deliver a distinctive and delightful patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.)

Essential Functions:

· Answer consumer/patient phone calls

· Answer any questions a patient may have

· Schedule appointments for the patient(s)

· Navigate the phone system via transfers, holds, and messages

· Process payments over the phone

· Input patient information into the EMR accurately

· Verify patient insurance with various third party payers

· Able to explain insurance terms and specific policy details to patient

· Process payments in-person including cash and debit/credit card payments

· Communicate with outside providers for referrals

· Follow up with patients with outstanding bills

· Printing/copying documents, receipts, bills, notices, and patient information

· Scanning documents, receipts, bills, notices, and patient information

· Participate in process improvements for the department & organization

Behavioral Standards

Alivio Medical Center acknowledges the value that all of its employees provide to patients, employees, and the overall function of the organization. Behavioral standards are the cornerstone to any high performing environment. It is vital that all employees abide by the following code of conduct as set forth by Alivio leadership:

· A positive disposition with patients, employees, and vendors

· Focus on quality care & initiatives

· Attentive and eager nature towards solving and answering patient related issues

· Consistent self-improvement through leadership instruction, continuing education, and/or personal learning

· A team first approach where all employees are valued as vital members of a highly functioning patient-driven first unit

· Ability to recognize and report both employee & patient related conflicts to HR internal team

· Communicates well with staff and patients

· Dresses appropriately and professionally

· Wears name badge and/or identifying coat in patient facing areas

· Shows up to work on time and also communicates absences at least 24 hours in advance

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Employee discount
• Health insurance
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Vision insurance

Healthcare setting:

• Clinic
• Private practice

Medical specialties:

• Primary Care

Schedule:

• 10 hour shift
• 8 hour shift
• Afternoon shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person