Call Center environment. Provide excellent phone customer service skills by communicating effectively and meeting patient needs. Must be able to handle high volume phone calls with a pleasant, polite, welcoming and cheerful attitude.
Direct phone communication with patients regarding scheduling, canceling, rescheduling appointments.
Must possess excellent verbal communication and verbal comprehension. Must possess critical thinking skills to effectively cross reference multiple provider schedules. Must have previous EMR & call center experience.
-Ophthamology experience preferred but not required.
-Medical terminology highly Preferred.
Job Type: Full-time
Benefits:
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: In person