Medical Receptionist- Phone Room - Euless, Tx

JOB DESCRIPTION

The Medical Receptionist- Phone Room efficiently and effectively handles inbound and outbound scheduling communications for the providers. These communications involve a wide range of clinical and administrative requests from patients and other stakeholders, including but not limited to online chats, text messaging, emails, faxes, answering telephones and scheduling patient appointments.

ESSENTIAL SKILLS AND FUNCTIONS

• Sort, label and task documents and faxes in EMR charts as needed throughout day-to-day operations.
• Scan and File EHE documents into designated folders as well as EHE website as needed.
• Label, task, and correct any misfiles in EMR.
• Scanning and Filing.
• Gather outgoing forms, scans, faxes, shred, etc. from clinical staff stations and disperse as needed
• Send documents to be scanned to front office (this varies by location)
• Scan and file fax confirmations in computers if not sent via Athena fax.
• Scan and file mail.
• File and Scan documents into the computer.
• Back up phone clerks as time allows
• Check and transfer voicemails from refill line to clinical staff
• Check refill voicemail and pull charts for appropriate Dr.'s.
• Scan and file demographics, privacy policy, and history sheets from all appointments.
• Organize and scan reports from any outsourced entity (labs, x-rays, reports, consults etc.)
• Scan and file Bone Dexas, Dopplers, PFTs, EKGs etc.
• Sorting, distributing, and running materials back and forth between North and South Offices.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Requires sitting for long periods
• Repetitive movement
• Computer/EMR Software
• Telephone skills
• Use of computer, keyboard and medical software
• Occasional Conflict Resolution
• Dealing with the occasional discourteous, unpleasant or angry patient
• Medical terminology and spelling