Medical Front Desk Receptionist

Are you looking for a rewarding opportunity in a fast-paced fertility practice? Do you flourish in a dynamic environment centered around providing top-notch patient service?

Fertility Specialists of Texas is looking for a medical receptionist to join our team of miracle makers.

Who We Are

For more than 17 years, FST has helped thousands of patients overcome infertility and carries a reputation for success with both quality of care and pregnancy and live birth rates. Led by a top-notch IVF laboratory, FST strives to provide the most advanced fertility treatments available in a caring, compassionate environment where each patient is treated as an individual beginning with the first visit. FST offers a full suite of fertility services including fertility consultations; egg, sperm, and embryo freezing; intrauterine insemination (IUI); and in vitro fertilization (IVF), to serve patients at every stage of their fertility journey.

About this Opportunity

As a medical receptionist, you will be the front-line point of contact with patients. As an ambassador for the overall patient experience, you are responsible for greeting, guiding, directing and answering questions as they arise during the check-in and check-out process.

Medical Receptionist Commitments

· Coordinating all aspects of Front Desk responsibilities, including welcoming patients and visitors in person and virtually, checking patients in and out for appointments and maintaining records.

· Managing daily schedules by notifying appropriate clinical team members of patient arrivals and communicating appointment changes as needed.

· Fielding general practice inquiries from patients, vendors and other visitors.

· Having a strong understanding of the website and portal to help patients navigate to specific information about our services and forms.

· Promoting patient satisfaction by offering feedback to administrators regarding opportunities for improvement related to patient flow, scheduling and overall experience.

· Collaborating across patient services team through all aspects of reception, financial counseling and new patient coordination.

· Maintaining confidentiality and always adhering to HIPAA guidelines.

Who You Are

· A strong communicator with a welcoming and upbeat personality.

· Empathetic and relatable when it comes to helping patients along their paths to parenthood.

· Able to multi-task while keeping patient experience as the primary focus.

· Willing to embrace change and learn additional duties through on-the-job training.

Why FST?

Fertility Specialists of Texas offers a full range of health insurance to full-time team members after an introductory period. Other benefits include 401(k), flexible spending account, employee assistance program, life insurance and paid time off. FST is proud to offer an agile and inclusive work environment centered around patient care. If this sounds like a good fit, let’s talk about you joining our team!

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Medical office
• Private practice

Medical specialties:

• Endocrinology
• Ob/Gyn
• Primary Care
• Urology

Schedule:

• Monday to Friday
• Rotating weekends

Work Location: In person