Medical Front Desk

Front Office Staff Member:

Check-in and Check-out staff:

• New patient and updated patient paperwork: Scanning Insurances, ID's, Paperwork, etc. in chart. 
• Help with verifying insurances, taking copays, patient balances, surgery, and orthotic payments, creating claims for non-covered, etc.
• Keep up with incoming appointments via website and download into charts and enter patient demographics. 

Referrals: 

Ability to read and understand referrals, check for patient's insurance info, deciding which doctor to send refer them to, Create, call, schedule and follow through with referrals until visits are used up.

Surgery scheduling and verification:

Ability to verify insurance for surgeries, schedule pre-ops, surgeries(at Novant and Dosher), post -op appointments. 

Complete paperwork for finding copays, co-insurances, and deductibles that apply to surgery.

DME

Verify insurances for custom orthotics and Diabetic footwear. 

Complete paperwork for copays, co-insurances, and any deductibles that might apply.

Always be willing to extend a helping hand when Front Desk is overwhelmed. 

Answer phone calls that come our way. 

Ability to work well with patients and staff, including outside staff at hospitals, SafeStep, doctor's offices, etc.