Front Office Supervisor - Medical - Wilson Community Health Center

Come join our “Family” and be part of providing healthcare In the Community…For the Community.

Carolina Family Health Centers, Inc. provides accessible and affordable health care with excellence...where patients come first. Regardless of an individual’s ability to pay or their insurance status, we believe that EVERYONE deserves access to quality health care.

As a nonprofit, federally qualified Health Center (FQHC), we strive to meet the needs of our community and breakdown barriers that prevent individuals from seeking health care. Our service offering includes primary medical care, behavioral health, pharmacy and dental services in an integrated model that provides a comprehensive approach to care for our patients.

Position Information
The Front Office Supervisor – Medical manages the daily operations and staff for Front Office activities for the medical department. These activities include greeting patients upon arrival, patient registration for appointments, scheduling future appointments, completing the check-out process, appointment management, and managing telephone call volume. This position ensures a positive patient experience and resolves patients’ complaints, addresses concerns, and any barriers to care. The Front Office Supervisor – Medical manages all matters of employment of the Front Office staff, including attendance, corrective action, and performance management. This position reports to the Chief Operating Officer.

THIS POSITION OFFERS A 40-HOUR WORKWEEK, NO WEEKENDS, FULL BENEFITS PACKAGE, 12 PAID HOLIDAYS, BI-WEEKLY PAY.

Essential Tasks

• Oversees the daily operations of the Front Office activities, including the supervision and support of the Front Office staff, as well as operating as a Front Office Associate.
• Provides supervision to the Front Office Associates – Medical/Call Center. This includes involvement in the recruitment and hiring process, providing orientation and training, managing workloads, and monitoring staffs’ performance and productivity. The Front Office Supervisor – Medical is responsible for the orientation and training of new employees on Front Office procedures as well as retraining any Front Office staff member who demonstrates performance deficiencies.
• Scheduling the appropriate number of Front Office staff members to ensure adequate coverage during office hours. This includes substituting for absent/tardy employees during shift shortage.
• Responsible for the efficient operations of the Front Office. If workflow slowdowns occur, the Front Office Supervisor – Medical is responsible for researching and providing solutions to mitigate and prevent such slowdowns.
• Responsible for overseeing the patient registration process, ensuring accuracy of demographic and insurance/payment information. This position coordinates the patient check-in and check-out processes including handling co-payments, deductibles, and billing inquiries.
• Responsible for the oversight of cash and monetary receipts in the Front Office. The Front Office Supervisor – Medical counts and verifies each employee’s cash box at the end of the day. Additionally, the Front Office Supervisor – Medical is responsible for balancing the end of day transactions report. The Front Office Supervisor – Medical is responsible for immediately notifying the Chief Financial Officer with any discrepancies.
• Manages the appointment scheduling to optimize the daily schedule and minimize patient waiting times according to policy. The Front Office Supervisor – Medical notifies the Chief Medical Officer with any issues or discrepancies with the schedule.
• Fosters effective communication between the Front Office staff, medical staff, and other departments within the Health Center.
• Ensures a positive patient experience.

Experience and Education

• High school diploma or equivalent.
• Previous experience in a medical facility Front Office and two-years experience as a supervisor.
• Basic experience with Microsoft Office, including Excel and Word.
• Intermediate to advanced level of knowledge and experience with electronic health record systems.

Schedule
Monday (8 am - 8 pm, 12 hour shift)
Tuesday to Friday
8 am - 5 pm
8 hour shift
Day shift

Physical Requirements

• Constant standing and walking, occasional bending, stooping, lifting, reaching forward and overhead.
• May occasionally be required to lift patients, office equipment and paper, usually not exceeding fifty pounds of direct lift.
• Frequent computer work required.

Benefits

• 401(k) and match
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Holidays
• Vision insurance

Job Type
Full-time, On site

Base Pay Overview
The typical offer range for this position is minimum $19.20 per hour to midpoint $24.00 per hour. Please keep in mind that actual salary will vary based on various factors such as qualifications, skills, competencies, and proficiency for the role.

Job Type: Full-time

Pay: $19.17 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Primary Care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person