Medical Client Services & Contract Manager (FT)

• JOB TITLE:Client Services & Contract Manager (ONLY 2 Days Hybrid by Request)
• REPORTS TO: Senior Director of Operations & Client Services

• Under the general direction of the Senior Director of Operations, the Client Services/Contract Manager oversees and coordinates activities of personnel engaged in billing, collection, and reimbursement for his/her clients, utilizing relevant rules, regulation, procedures and policies.
• This position provides client support to implement new business, manage existing business, evaluate the A/R to determine and recommend solutions, work on special projects and meet client’s needs and expectations.

• Ten years account receivable experience in a medical claims/billing setting.
• Understanding of Performance Measurements with the ability to set priorities for self and team based on performance indicators.
• Knowledge of billing system and accounting principles; strong conceptual understanding of billing and collection processes.
• Outstanding analytical, research, and problem solving skills.
• Excellent written and verbal communication skills and the ability to develop a highly collaborative environment.
• Ability to interact knowledgeably with clients; demonstrated ability to work effectively with and support the needs of Clients.
• Facilitation skills to conduct internal/external personnel and client meetings, respectively.
• Exceptional coaching and motivating skills.
• At least one year management/supervisory experience with HR, Personnel, People Skills, Teambuilding skill sets.
• Detail oriented and highly organized.
• Experience with MS Office suite of products (Word, Excel, PowerPoint) - strong Excel skills required.
• Technical skill set.
• Must be a self-starter and able to work independently.
• Project management skills; Ability to effectively prioritize and multi-task under deadlines and pressure.
• Bachelor degree from an accredited college in related discipline not required but preferred.
• Experience with MS Office suite of products (Word, Excel, PowerPoint). Strong Excel skills. Visio helpful.

• Reviews unit’s workload, schedules, personnel assignments, status of on-going work, projects, and available personnel for work assignment and plan unit activities.
• Manages and directs all daily team operations and coordinates work activities with other teams as needed to prevent delays in overall business operations or to improve services to clients.
• Understands and is responsible for accomplishing account financial goals through accounts receivable analysis and control, including identifying and tracking issues/trends, and pursuing remedial measures required.
• Interacts with physicians and third party payers to resolve procedural and payment problems; instructs team members on required changes or actions.
• Ensures integrity of business processes by auditing procedures and outcomes against policies or generally accepted practices, and is responsible for daily balancing of the billing system.
• Administers employee payroll data, approves leave requests, evaluates personnel performance and behavior, and initiates disciplinary actions.
• Develops employees by planning for training of personnel and ensures account specific documentation is up-to-date.
• EOM: Produces reports, prepares standard and Ad Hoc report packages for clients. Participate in EOM meetings, as required..
• Projects: Participates as needed in projects requested by clients.
• Attend outside meetings/seminars as required.
• Meet with production staff monthly to team build and to communicate client goals/issues.
• Support the production staff with requests related to client (insurance adds, process change requests, etc.)
• Responsible for client system admin (establish set-up, obtain employee logons, maintain related paperwork, discontinue access when employee leaves, and handle any system issues related to the client system access)
• Be involved in client credentialing and work with credentialing in-house personnel when appropriate.

• Participates as a processing team member, as needed, to implement new or enhanced operation processes, procedures and/or applications.
• Prepares technical, informative or operational reports, as required.
• Represents Medusind at meetings with clients, payers and regulatory agencies, as required.
• Other duties as assigned.

• Ability to operate a personal computer.
• Ability to lift and move boxes containing paper and files.

• Normal business hours (minimum 40 hours) with some additional hours as required to meet business deadlines.
• Standard business environment.

Since 2002, organizations across the entire healthcare spectrum have leveraged our deep expertise and high-quality solutions to maximize revenue, reduce operating costs and navigate the changing healthcare landscape.Medusind’s unique combination of deep industry expertise, robust operational capability, and client-focused service significantly improves the efficiency and profitability of healthcare organizations. Client satisfaction is the primary focus of the Medusind leadership and staff.Our highly experienced personnel, cutting edge technology, and forward thinking approach allows us to deliver effective solutions while staying ahead of healthcare industry changes.