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Form of work
SalaryNo Nights, No weekends, No Holidays
Full-Time, Monday - Thursday, 8am - 5:30pm and Fridays 8am - 12pm = 40 hour work week.
Job Summary
This position is responsible for direct patient care within the ASC working under the RN to provide preop and postop surgical support of patients with a primary focus on laparoscopic bariatric surgery, general surgery, upper endoscopy procedures, and plastic surgery in accordance with established policies, procedures, and standards of care and practice.
Job Responsibilities
- Promote the mission, vision and values of SSSC.
- Greets new and existing patients upon their arrival for procedures.
- Verifies patient history, collects and documents all vital signs.
- Documents active allergies and medication list for provider(s)
- Administers medications both orally and by injection per orders.
- Assists with obtaining and labeling lab specimens as needed.
- Provides clinical support to surgeons, mid-level providers, and the ASC staff to coordinate a successful patient encounter.
- Assists with the washing and processing of medical/surgical instruments.
- Gather information from patients (on the phone or in person) regarding health questions and concerns patients may have.
- Properly escalate and communicate patient information to the provider.
- Assist in cleaning and setting up/moving/testing/troubleshooting medical equipment per policy and procedure guidelines.
- Assist in the cleaning and preparation of patient care areas.
- Assist patients in routine ambulation, Intra-op and post op positioning when requested, assist in transfer to/from patient care areas/OR Suite, and discharge area as necessary.
- Participates in efficient operative room turnover between surgery cases.
- Attends all mandatory unit and organization meetings and in-services.
- Maintains clean, stocked supplies and linens.
- Inventories and restocks ASC supplies.
- Notifies leadership of broken, malfunctioning, or damaged equipment.
- Maintains and orders office and medical supplies as requested using the appropriate ordering processes.
- Evaluates stock expiration dates and pulls expired stock.
- Acts as a back-up as needed to cover breaks.
- Answers telephone using defined etiquette standards; route calls and messages.
- Organization of patient charts and admitting patients into the ASC.
- Responsible for building patient charts once the patients booking slips are received into the EMR.
- Makes copies and faxes documentation to other medical offices as required for continuity of patient care.
- Ensures a positive patient experience for every patient, every visit.
- Answers questions and follows through on inquiries.
- Participates in department performance improvement activities to ensure the development and implementation of processes which support quality patient care and effective work performance.
- Accepts responsibility for maintaining and improving professional competence including maintaining personal educational profile, demonstrating motivation for enhancing and improving professional competency through additional training, seminars and in-services.
- Attends, completes and maintains documentation of all mandatory education programs including but not limited to Basic Life Support and other certifications required.
- Perform other duties as deemed necessary or assigned by leadership or a designee.
Performance Standards
- Accountability – Ability to accept responsibility and account for his/her actions or work performed. Willing to accept constructive criticism. Adheres to the general administrative, human resource and departmental policies and procedures and upholds the standards of professional practice.
- Accuracy – Ability to perform work accurately and thoroughly with attention to all details of a project or task.
- Adaptability – Ability to adapt to and facilitate change in the workplace.
- Communication – Ability to communicate effectively with others in English using good listening skills and the spoken word both verbally and in writing. Ability to write clearly and concisely using good grammar and spelling. Participates in meetings, committees and task forces as requested within the organization in order to participate in system improvements, communications, and operations.
- Confidentiality – Maintains all business and patient confidentiality and information security practices.
- Cross-training – All staff are expected to participate in cross-training within the organization when directed to assist in the operations of the business when short staffed or covering for vacations and sick leave. Clinical staff cross-training duties will not be outside the employees’ scope of practice.
- Empathetic – Ability to appreciate and be sensitive to the feelings of patients and co-workers. Exhibits a cheerful demeanor with the ability to display good-natured tolerance of delay or adversity. A calm manner and patience working with a variety of personalities.
- Essential Job Functions – Ability to perform the Essential Job Functions of this position.
- Initiative – Ability to make decisions or take actions to solve a problem or reach a goal. Desire to excel, attempting non-routine tasks. Demonstrates motivation for enhancing and improving professional competency through additional training, seminars, and in-services. Updates job knowledge by participating in educational opportunities.
- Judgment – The ability to formulate a sound decision using the available information. Being able to triage priorities, delegate tasks if needed, and handle conflict in a reasonable fashion with customer service as a priority.
- Knowledge – of current federal and state laws and regulations, as well as current AORN, AAAHC, DOH, CMS and other oversight credentialing and certifying bodies, as these laws, regulations, policies, and recommendations apply to the delivery of care in a clinic or ASC setting.
- Organized – Possessing the trait of being organized or following a systematic method of performing a task.
- Professional Development – Strives to expand own knowledge and skills; Monitors trends in health care industry and adapts to changes and new developments.
- Reliability – Can be relied upon to demonstrate reliability in attendance and punctuality. Ability to work in a demanding self-supervisory, multi-task environment within clear timelines.
- Team Player – The ability to work with others and independently for a common goal. Puts aside own individual needs to work toward the larger group objective and reinforces the contribution of others on the team.
- Technology – competent use of computer systems, EMR, other office equipment and software including the Microsoft Office Suite of products.
- Terminology – knowledge of medical terminology preferred and, in some positions, required.
Supervisory Responsibilities
- N/A
Schedule
- Hourly/Non-Exempt
- Monday – Thursday, 9-hour shift, Friday 4-hour shift
Education/Experience Requirements
- High school diploma or GED equivalent.
- Current WA State CMA license.
- 1 year experience in a healthcare setting, preferably an Ambulatory Surgical Center (ASC)
- Current BLS/CPR certification.
- In place of the above requirements, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual's knowledge, skill, and ability to perform the essential duties and responsibilities listed above.
Physical Requirements
- Must be able to sit, stand, walk, bend, reach with hands often and arms above shoulders occasionally, stoop, crouch or twist frequently, kneel or squat seldom.
- Lift/Carry/Push/Pull/Support up to 50 lbs. frequently.
- Physical working environment may include, but not be limited to, high pressure steam, chemical, electrical, mechanical, bio-waste, stress, back strain, body fluids, etc.
- Environmental conditions may include, but not be limited to, variations in temperature, noise, odors, multi-stimuli, etc.
- Pressure from high volume census to meet deadlines to obtain adequate instrumentation from vendors.
- Must possess functional vision, hearing, and speech to communicate effectively with patients, patient advocates, and staff.
- Perform fine motor functions, Tactile differentiation, e.g. temperature, moisture.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Specific vision abilities required by this job include close vision and ability to adjust focus.
