Medical Appointment Scheduler/Front Desk Coordinator

Medical Appointment Scheduler/Back-up Front Office Coordinator functions as a Hybrid Position supporting the OIH Scheduling Team and Providing Back-Up coverage for the Eugene Clinic Front Office Coordinator.  This position is responsible for making Medical Appointments for all provider types - includes Primary Care, Mental Health, Alternative Care and Telemedicine. This position schedules through email, secure text message, online and on the phone.

ABOUT OREGON INTEGRATED HEALTH

Oregon Integrated Health an Integrative Primary Care medical clinic. We are a Patient-Centered Primary Care home with a large patient demographic of Oregon Health Plan patients.

JOB DUTIES AND RESPONSIBILITIES

· Answers each phone call with professional and courteous manner with the intention to schedule the patient for an appointment.

· Has experience working with Medicare, Medicaid and Private Insurance Payers.

· Insurance eligibility: verify each patient insurance coverage.

· Assignment verification: verify each patient assignment as per payer information.

· Responds to online appointment requests from patients.

· Responds to email and secure text message appointment requests from patients.

· Responds to Electronic Health Record messages from Providers and Medical Assistants to schedule patients for the clinic.

· Follows clear set workflows for scheduling patient appointments for New Patients with follow up emails for paperwork.

· Responds to patient voicemails to schedule appointments.

· Enters in demographic information accurately into patient charts.

· Use of internet-based phone system for text messages and faxing

QUALIFICATIONS, SKILLS AND ABILITIES

· Medical Scheduler experience: 3 year preferred.

· Experience and knowledge in VOIP phone system preferred.

· Proficient in Office 365, Word, Excel

· Detail oriented, able to rely on experience and judgment to perform a variety of tasks, participate on a team, and accomplish goals.

· Exceptional verbal communication skills

· Able to interact and treat all persons with fairness, respect and sensitivity to cultural/social differences.

· Experience with Electronic Medical Records.

· Experience with Practice Management systems. 

JOB DETAILS

• Full Time, Non-Exempt position.
• Schedule is 8-hour shifts Monday through Friday. Clinic is closed Saturday and Sunday (May flex due to service & coverage needs).
• $17.50 - $24.50 per hour based on training and experience.
• Reports to the Director of Clinic Operations.
• Continuing Education Benefit up to $200 annually
• 7 Holiday Clinic Closures and 1 Floating Holiday
• PTO benefits become available after 90 days of employment. Accrued Sick time and Paid Holidays available upon hire.
• Up to 80 hours of accrued Vacation PTO per year.
• Up to an additional 40 hours of accrued Frontload PTO per year.
• Up to 40 hours of accrued protected Sick time each year.
• Health, dental and vision insurance coverage available with employer contribution on first day of month following 60 days of employment.
• 401K Option (after meeting eligibility requirements)

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Location

Eugene, OR

Department

Front Desk

Employment Type

Non Exempt

Compensation

$17.50 - $24.50 per hour based on training and