Med Spa Front Desk / Patient Concierge

Position: Front Desk Patient Care Coordinator
Location: Thrive Medspa
Employment Type: Full-time

About Us:
At Thrive Medspa, we are committed to providing exceptional care and transformative experiences for our patients. Our state-of-the-art facility offers a range of aesthetic and wellness services designed to help our clients look and feel their best. We prioritize excellence in patient care and are dedicated to creating a welcoming environment for everyone who walks through our doors.

Job Description:
As a Front Desk Patient Care Coordinator at Thrive Medspa, you will play a pivotal role in ensuring that our patients receive the highest level of service and care from the moment they enter our facility. Your responsibilities will include:

• Greeting patients with warmth and professionalism as they arrive at the Medspa. Assisting in patient intake processes, including paperwork and documentation. Taking high-quality photos for before and after treatment comparisons, ensuring patient confidentiality and consent. Answering phones and responding to inquiries regarding services, appointments, and general information. Following up on leads and inquiries to schedule consultations and appointments. Monitoring and managing social media channels, engaging with followers, and responding to messages and comments. Collaborating with the team to ensure seamless coordination and communication across departments. Performing regular Front Desk administrative duties, including appointment scheduling, billing, pulling reports and sales data and maintaining patient records. Flexible personality willing to step in and be a team player where needed. Hours of operation 9am-6:30pm Tue, Wed, and Thur and Fridays 9am-5pm

Requirements:

• Previous experience in a customer service or patient care role, preferably in a medical or spa environment. Excellent interpersonal and communication skills, with a friendly and welcoming demeanor. Strong organizational skills and attention to detail, with the ability to multitask effectively in a fast-paced environment. Proficiency in basic computer skills and familiarity with scheduling software and social media platforms. Ability to maintain patient confidentiality and adhere to HIPAA guidelines. A passion for delivering exceptional patient experiences and a commitment to excellence in all aspects of patient care.

Benefits:

• Competitive salary commensurate with experience. Comprehensive benefits package including health insurance, retirement plans, and paid time off. Ongoing training and professional development opportunities. A supportive and collaborative work environment with opportunities for growth and advancement.

How to Apply:
If you are passionate about providing outstanding patient care and thrive in a dynamic and rewarding environment, we encourage you to apply for the Front Desk Patient Care Coordinator position at Thrive Medspa. Please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for our team.

Application Deadline: April 1st

Thrive Medspa is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We celebrate and embrace the unique qualities and perspectives of our team members, and we encourage individuals of all backgrounds to apply.

Job Types: Full-time, Part-time

Pay: $18.00 - $23.00 per hour

Expected hours: 35 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• On-site gym
• Opportunities for advancement
• Paid sick time
• Paid time off
• Vision insurance

Healthcare setting:

• Med spa
• Private practice

Schedule:

• 8 hour shift
• No weekends

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Ability to Commute:

• Basking Ridge, NJ 07920 (Required)

Work Location: In person