Director, Business Applications - Fraud

Why USAA?

Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
As a dedicated Director, Business Applications, Fraud, you will Manage analytical, business, and technical support functions related to strategic business functions, processes, and applications. Provides strategic direction to teams and processes supporting business analytics and decision-making processes including business, technology, and process improvements.
This position can work remotely in the continental U.S. with occasional business travel.

The Opportunity

What you'll do:

• Directs human and technical resources supporting business processes and applications, taking into account current and future business needs and opportunities.

• Manages the identification, research, and analysis of business, process, and technology opportunities.

• Provides direction to staff influencing and implementing business and process improvements, leveraging change management skills and processes.

• Oversees advisory processes and provides high level consulting with customers on matters related to overall business analytics and decision support solutions.

• Ensures that team maintains understanding of business processes, supporting applications, and strategic direction.

• Collaborates and exchanges information with team members, customers, and information services to ensure dependencies, risks, and opportunities are identified.

• Manages team projects and activities using project management methodology.

• Directs independent research of complex business issues requiring expert level knowledge of business principles and theories.

• Leads/participates in development and/or maintenance of complex business analytics and decision support solutions.

• Provides work direction and coaching for employees in group and makes pay and performance decisions for staff.

• Develops and tracks metrics appropriate for projects and processes.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 or more year’s experience working in an analytical or technology support position.

• 3 or more years of direct supervisory experience or leadership of projects of equivalent length and complexity.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550-$230,400

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.