Manager Payments Risk Programs B&Is 1Lod

MANAGER RISK PROGRAMS B&IS 1LOD
WHAT IS THE OPPORTUNITY?
This position will have responsibility for implementation and ongoing oversight of Risk Programs and related activities for Banking & Investment Services (B&IS). The incumbent will oversee a team of risk professionals that will provide risk management support and consultation for leadership in B&IS as well as risk practitioners that will perform analysis, reporting and governance activities on behalf of B&IS. This leader will direct the enhancement of existing operations, advance risk management capabilities and drive the implementation of better tools. This will also include implementing internal metrics and systems that drive operational excellence. Additionally, the incumbent will leverage their experience to develop risk management expertise within in the organization and strengthen relationships across all three lines of defense within City National Bank.
Banking and Investment Services Division
Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations. Our servicing and operations professionals partner closely with all of our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization. Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businesses.
What you will do

• Lead a staff that supports Operational Risk Management activities for and consultative support of Payment Operations Management. This includes all elements of the risk framework, including RCSA, issue management, loss event management and risk metrics, as well as audit & exam response and foundational capabilities such as analysis, reporting, governance.
• Build relationships with Second and Third-Line groups and related partners to harmonize risk-related initiatives and activities in such a way that drives maximum efficiency and practical applicability.
• Ensure that B&IS personnel have the tools, data and information necessary to properly manage their risk and implement necessary policies, processes and procedures to comply therewith.
• Working with the Operations Program and Controls Manager, identify and seize on gaps and enhancement opportunities in risk capabilities, processes and systems.
• Work with Technology & Innovation partners as well as internal B&IS expertise to advance data, information and reporting capabilities aimed at quicker and more proactive risk management capabilities and decision-making.
• With the Operations Program and Controls Manager, drive and nurture a culture of accountability, continuous improvement and a spirit of collaboration within B&IS and with partners across the firm.
• Improve trending capabilities (issues, findings, losses, KRIs, etc.) and create a portfolio view of issues, exceptions and risk acceptances so that we may minimize our exposures in this space and proactively address thematic root causes.
• Provide strategic support to the Operations Program and Controls Manager.
• Establish and/or continuously improve communication and escalation techniques that are a hallmark of successful organizations and include a "no surprises" approach to issues and requests.
• Review Heightened Standards (HS) deliverables, such as Quarterly Risk Reviews (QRR), Third-Party Risk Management (TPRM) artifacts and Compliance requirements, for opportunities to produce with maximum efficiency.
• Provide guidance on relevant risk and control matters (such as monitoring operational developments and providing updates to appropriate managers, performing reviews, and conducting risk training), and research and prepare for resolution.
• Develop and strengthen staff in conjunction with the overall B&IS strategy, emphasizing a culture of diversity & inclusion, fungible skills development and greater career development opportunities.

Must-Have*

• Bachelor's Degree
• Minimum 10 years of overall experience in a financial or banking institution.
• Minimum 8 years of risk and control management in a financial or banking institution.
• Minimum 5 years of experience in a leadership role.
• Minimum 5 years of operational risk management control design, testing and/or auditing in a financial institution.

Skills and Knowledge

• Extensive relevant industry experience (preferred 10 - 15 years), including strategic, management experience focused in the risk management space.
• Strong knowledge of financial institution regulatory requirements, especially as related to banking operations.
• Track record of accountability, thoroughness, diligence and operational excellence.
• Ability to interact and influence effectively with all levels of Bank personnel; strong analytical skills; strong project management and organizational skills; excellent verbal and written communication skills.
• Understands the importance of emotional intelligence, relationship building, empathy, and finding common ground with colleagues and partners across the organization.
• Strong understanding of risk and control frameworks, connectivity of activities between the three lines of defense and risks inherent to the banking/financial services industry.
• Successful track record of implementing large, cross-functional projects.
• Proven ability to analyze complex situations and problem solve, provide guidance, make recommendations.
• Proven ability to lead teams, hire and develop talent and drive positive change.

Compensation
Starting base salary: $127,626 - $237,014 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.