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Salary***Sits onsite in downtown NYC 3-5x/week
This person would be responsible for managing the firm’s Cisco telephony system globally. This role would also oversee all AV technical support and migrations from Webex to MS Teams in all offices and conference center locations. Candidate must have experience with both Cisco telephony systems and audio visual.
The Manager of Unified Communications is responsible for overseeing all aspects of the deployed voice and video systems
within the firm. This position will play an integral part in the firm’s transformation initiative including but not limited to managing the collaboration and telecom teams. The position shall provide leadership and management of Information Services Delivery, which includes the service definition, service roadmaps, architecture, engineering, level 2, and level 3 support, controls, operational metrics and reporting, license and capacity management. Additionally, the position will include applying IOS upgrades along with configuration changes and troubleshooting software/hardware issues. The Manager of Unified Communications is Responsible for the maintenance and monitoring of all virtual call servers and related services within the firm. The Manager of Unified Communications will maintain close and continuing contact with vendors and technical experts for current and future engagements.
Duties & Responsibilities:
- Identify and resolve any voice and video related issues in the firm’s infrastructure.
- Provide Tier 3 end user support for all Unified Communications (collaborative applications, mobile devices, video, and voice)
- Manage Executive Level Support to high profile users and be the lead on all Unified Communication matters.
- Manage team and resource workloads including projects Prioritizes assignments to ensure alignment with company goals and initiatives in a dynamic environment. Manage any managed services or outsourced relationships for collaboration and telecom vendors. Responsible for developing, mentoring and promoting engineering resources
- Responsible for the maintenance and monitoring of all voice related appliances throughout the Firm. Applies upgrades, makes configuration changes and keeps up to date configuration files.
- Responsible for overseeing the maintenance and upgrades of the Firmwide telephony system. This includes any upgrades, applying OS patches along with configuration changes and troubleshooting software/hardware issues.
- Manages the architecture of the voice / video infrastructure. Responsible for designing and modifying the voice / video infrastructure to meet the specific needs of the firm.
- Provide expertise on design best practices, architecture on collaboration and telecom infrastructure. Manage capacity for in-scope environments. Analyzes existing infrastructure and leads team in identifying potential enhancements to sustain and improve optimization and performance
Qualifications:
· Education: BA/BS degree in arelated technical discipline preferred. Cisco Collaboration certifications are a strong plus. Law firm experience is a plus.
· Experience: Minimum of 5-7 yearsof experience in supporting, implementing and configuring voice/video devices in an enterprise network including basic hardware support. 3+ years in supervisory or managementcapacity is desired.
· Ability to work a flexible schedule; perform work off hours for variousoffices; ability to work in an office environment that requires 7 days/24 hourresponsibility and response time.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
