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SalaryYou Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
American Express Global Commercial Services (GCS) is the global leader in providing payments solutions for small, medium, and large businesses. The mission of the Business Checking team within GCS is to create banking products that are the best choice for our small business customers. We achieve this by being customer and competitor obsessed, delivering market leading value, and creating great experiences for our customers.
The Communication Associate Product Manager will be responsible for executing against our Servicing Communications roadmap across email, paper, mobile push, and notification channels. You will collaborate with key stakeholders across Product Management, Product Development, Technology, Legal, Compliance, Risk, and Servicing to deliver clear, effective, and compliant communications for our customers.
Key Responsibilities:
- Provide executional support to the Communication Senior Product Manager to deliver on the Servicing communications roadmap
- Lead the end-to-end cross-functional communications review and approval process, including managing review documentation and leading approval submissions for all new and updated communications
- Support the remediation process for urgent issues, operational events, and corrective actions where a customer communication is required
- Build documentation to formalize existing processes and procedures; update and maintain inventory to ensure controls and compliance
- Manage governance over communications; partner with Operational Excellence to conduct tests and due diligence on an on-going basis to ensure processes are working as designed
- Create and maintain an insights' repository to understand key performance metrics and industry standard practices
- Provide executional support to deliver on certain Account Management features
- Occasional projects may be assigned as needed, contingent on available capacity and organizational requirements
Minimum Qualifications:
- 2+ years of Banking, Marketing or Financial Services experience preferred
- Results-focused with excellent project management and prioritization skills.
- Exceptional organizational skills and enthusiasm for detail-oriented work
- Ability to operate independently and proactively; take initiative and be comfortable with less defined and rapidly changing business challenges
- Strong written and verbal communication skills
- A team player with collaboration skills
- Customer-first mentality with a desire to deliver best-in-class customer experiences
- Interest to learn and grow within the Product organization
- Bachelor’s Degree required.
Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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