Manager Of Account Management

EasyLlama is revolutionizing the compliance solutions landscape with its suite of modern, interactive, and engaging products. We're leaving behind the outdated, costly, and uninspiring methods of compliance and embracing innovation to create safer, more positive, and inclusive workplaces. Our mobile-friendly platform meet employees where they are, fostering higher levels of engagement and alignment.
As the top-rated compliance solution provider, EasyLlama boasts a customer herd of over 7,000 satisfied clients. Our clientele includes industry leaders such as Shake Shack, Hilton, Skims, JiffyLube, and Y Combinator, with more joining our ranks every day. With a sparkling 4.7 rating on G2 from over 50 reviews, EasyLlama continues to set the standard for excellence in compliance solutions.
We're not just reshaping compliance training; we're reshaping the future of workplace compliance altogether. Join us as we lead the charge towards safer, more compliant, and more inclusive work environments.
To help us continue our mission of helping people-centered organizations create safe and inclusive workplaces, we are seeking a Manager of Account Management to bolster our Account Management function and build a team of excellent Account Managers. They will be responsible for leading a team of Account Managers, driving a high-performing culture, building and optimizing processes, and ensuring the successful management of key customer relationships. The role will report directly to Jesse Clinton, Director of Sales.
What You'll Do:

• Team Leadership
  • Set and maintain a high-performing culture and morale within the team.
  • Manage and lead a group of 3 Account Managers, fostering a collaborative and results-driven environment.
• Customer Engagement
  • Engage frequently with key customers, becoming deeply embedded in relationships with top accounts.
  • Collaborate with Account Managers to address customer needs and challenges, ensuring overall satisfaction.
• Performance Management
  • Oversee the daily activities of individual Account Managers, ensuring they meet and exceed key performance metrics and quotas.
  • Monitor and manage spend activation, product activation, retention, expansion, and customer health goals.
• Lead Account Strategy + Growth
  • Partner with your team to account map, identify growth opportunities, and position our suite of products
  • Negotiate and work through our customer's buying process
• Reporting and Forecasting
  • Provide regular and comprehensive reports on team performance to senior leadership.
  • Forecast future performance trends and strategize accordingly to meet business objectives.
• Hiring and Training
  • Recruit, hire, and onboard new Account Managers.
  • Train new hires on EasyLlama's product, buyer personas, competition, and tools using various methods
• Process Optimization
  • Improve team output and efficiency by optimizing systems and processes.
  • Identify opportunities for automation and implement solutions to streamline workflows.
• Cross-Functional Representation
  • Represent the Account Management team in cross-functional collaborations with leaders from other departments.
  • Ensure effective communication and collaboration to meet overall company goals.
  • Contribute to customer marketing efforts to enhance customer engagement and brand advocacy
• Invoice and Billing Oversight
  • Oversee invoice and billing processes, working closely with the CTO to understand the billing backend
  • Ensure accurate and timely billing to enhance the overall customer experience

Who You Are:

• • You should have a minimum of 3 years of proven, quota-carrying experience in sales or Account Management as an individual contributor, consistently demonstrating success.
  • You excel in identifying and closing upsell opportunities within your active book of business.
  • You can navigate complex buying processes with ease, essentially project managing deals through each stage of the sales cycle.
  • You can quickly assess data to find areas of growth potential within your accounts.
  • You excel in developing sales plans to address gaps in quota for yourself and your team.
  • You have at least 3 years of experience as a 1st line sales leader, leading Account Management teams focused on mid-sized or larger clients (500+ employees), with a demonstrated track record of meeting and exceeding monthly quotas.
  • You're successful in fast-paced, results-oriented Go-to-Market (GTM) environments, ideally within SaaS companies.
  • You are genuinely enthusiastic about hiring, with a thoughtful approach to team planning and development.
  • You're great at articulating contractual, technical, and financial value points to customers, including executive leaders.
  • You have a strong track record of negotiating, structuring, and executing complex sales agreements.
  • You are proficient with a Modern Sales Tech Stack, such as Zoominfo, Gong, Hubspot, etc.
  • You love to leverage data for decision-making, system creation, and identification of process improvements to enhance efficiency.

How We'll Take Care of You:

• $120,000 to $130,000 base salary. 60/40 split for commission
• Flexible, fully remote environment
• Generous vacation time - Recharging is essential. We respect your time off and encourage it.
• Competitive employer-sponsored health insurances
• 401(k) + company matching
• Professional development reimbursements
• Monthly remote work credit

Interview Process:

• Initial phone screen with Recruiter
• Hiring Manager interview with Director of Sales
• Take home assignment
• Presentation of Assignment
• Executive and Culture interview with CEO and People Operations

The EasyLlama herd is fully remote, with employees distributed across the US and the world. To ensure the best employee experience, we offer competitive compensation packages, comprehensive benefits, an annual wellness stipend, PTO, 401k with company matching, and monthly team events to nurture connection!
At EasyLlama, we strive to walk the walk. We are helping make workplaces all over the globe safer and more inclusive, including our own. We honor employees and candidates from all walks of life and all experiences, regardless of race, ethnicity, veteran status, disability, sexual orientation, gender identity or religion.