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Form of workRole Summary
Work with the Director - Back of the House (BOH) + Financial Management in pursuit of excellence in BOH Operations and Financial Management. Specifically this role is a leader and critical component in ensuring that Chick-fil-A Charlotte Pike - Nashville is successful in the following areas:
Financial Stewardship management through Food Cost, Labor Cost and Repairs & Maint.
Yearly & Quarterly Planning
Back of House Staffing and Operations
Leadership and People Development of Back of House Team
Vision and Service Model compliance throughout all areas of oversight.
General Responsibilities:
Develop a restaurant culture of growth and hospitality minded team members and leaders. A culture of product knowledge, stewardship, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture.
Maintain vision alignment with the Operator and the Director - Back of the House + Financial Management.
Ensure stewardship systems are taking place throughout the restaurant
Create a center of excellence for area of responsibility by creating, leading, and implementing systems that will be the standard for innovation and high performance teams throughout Chick-fil-A.
Support Director - Back of the House (BOH) + Financial Management to create, maintain and approve all schedule and shift changes among BOH Team Members. Ensure that leaders are finding appropriate coverage for call-offs and no shows.
Perform discipline for actions that do not meet CFA standards and execute discipline documentation for all team members who fail to meet expectations.
Working with Director - Back of the House (BOH) + Financial Management during hiring process, completing resume screening, interviews and reference checks as necessary.
Ensure Team Leaders are performing discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook.
Drive sales growth mentality and encourage creativity and innovation throughout the business.
Create, maintain and approve all schedule and shift changes among Team Members. Ensure that leaders are finding appropriate coverage for call-offs and no shows.
Follow all Chick-fil-A standards and procedures. Ensure and coach Team Members/Leaders to consistently follow all Chick-fil-A processes and procedures.
Skills:
Strategic thinker, Goal-oriented, Tech-savvy
Great communicator both in handling difficult situations and a diverse team.
Mature, dependable and results-oriented
Very detailed oriented & keenly observant
Professional marketing or communications experience
Maintains a number of business and professional community contacts
Self-starter, creative and flexible
Ability to work well with the public/network
Good business sense, achiever
Good written/verbal communicator
Strong project/time management skills
Unquestionable integrity and represents Chick-fil-A well
Passionate about building relationships with clients
Able to work well independently and in a team environment
Servant spirit with strong sense of stewardship
Preferred qualifications:
Bachelor's degree or above, preferably in a business or marketing field of study
Experience as a leader food service operations
Years of Experience: 2
Bilingual: English and Spanish
This is a full time position.
This person must be skilled in time management.
This person must be self-directed and highly organized.
This person must master all knowledge and skills of every position in the Restaurant.
