Manager In Training (Aquatics School Director)

The Manager in Training position will have the opportunity to float between multiple schools to learn and develop their skills within a variety of team and business settings. These locations may include Blaine, Burnsville, Chanhassen, Maple Grove, Plymouth, Richfield, Savage, St. Louis Park, St. Paul, Woodbury, and Vadnais Heights.

It’s no secret that at FOSS, we love water! We were founded on the premise that anyone can learn to swim and have confidence in the water. FOSS is a premier swim school with 24 schools across the Midwest and we are poised for growth. You’ll find a welcoming place full of diverse perspectives where YOU, and your work, matter. Collaboration and a willingness to learn are keys to what drives us forward.

The FOSS School Directorin Training (SDIT) learning path is an in-depth program designed to provide exposure to all facets of managing a school through targeted training and development courses and hands on learning. Focus areas include operational and financial performance, staffing and employee engagement, swim path curriculum, customer service, and general school management so incumbents can transition into a future leadership role. This role is designed both for emerging leaders and those transiting their career to a new industry.

Essential responsibilities include:
The following essential functions represent the primary work performed; however, the SDIT may be asked to assist with projects or tasks not detailed here but fall within the scope of this role.

SDIT’s will spend approximately nine months learning key roles including Swim Teacher, Enrollment Specialist, Deck Assistant, Shift Coordinator, Office Manager and School Director. Through these rotations, SDIT’s will learn to manage FOSS methods and processes and build strengths in competencies such as business acumen, time management, organizational execution, and accountability, and developing, motivating, and managing talent.

Business and Facility Management

• Plan for and assist in achieving both financial and operational goals including swim instruction and retail revenue, class enrollment, payroll, facility maintenance, customer overall satisfaction, and quality of teaching
• Understand class staffing model and align payroll, training, and quality controls to ensure performance and service standards; assist with recruiting, interviewing, and hiring swim teacher staff
• Assist school leaders and corporate staff in talent development and management, including performance conversations, employee engagement and relations
• Learn pool pump room procedures and maintenance schedules and assist in maintenance and repairs as necessary
• Act as a FOSS brand ambassador by assisting with planning and attending school and community events, including school in-service meetings
• Build trusted and effective relationships to advance an organizational culture that lives our mission, demonstrating a high level of collaboration and accountability
• Collaborate with internal teams to develop effective and efficient organizational policies, processes and programs that support our growth strategies

Customer Engagement

• Understand class enrollment planning process including private and preview classes. Guide swim teacher staff on process
• Assist school leaders in addressing customer questions and concerns to ensure FOSS customer service standards

Swim Path Curriculum and Training

• Learn and understand all swim training including basic and advanced skills to function as a hands-on teacher for at least one quarter of classes
• Understand and apply FOSS methods for class management lesson planning
• Understand and conduct evaluations for the facility and teacher curriculum

Minimum qualifications, skills, and abilities:

• Previous training, college course work or hands-on experience in general business management sufficient to perform the essential functions of the position
• Previous experience in customer service, retail, or general business management role
• Desire to learn new or strengthen business and financial acumen
• Curiosity to learn new concepts and quickly apply learnings and teach or mentor others
• Ability to collaborate with others to identify and solve issues or make proactive recommendations and lead through influence
• Demonstrated ability to manage multiple priorities and deadlines while maintaining attention to detail
• Demonstrated ability to manage confidential and sensitive information, possess a high degree of personal integrity and sound judgment
• Strong verbal and written communication skills with the ability to effectively present ideas to internal teams and external partners or vendors
• Ability to use data to drive decision making
• Availability to work evenings and weekends
• Ability to participate in organizational, employee or community engagement events off premises, as necessary
• Ability to travel to school locations throughout the Minneapolis, MN, Chicago, IL, Madison, WI, St. Louis, MO, Ankeny, IA, and Fargo, ND throughout SDIT training program, as necessary
• Interest in relocation to any FOSS location at completion of SDIT program, helpful

While performing the duties of this position, incumbents may be required to do all or some of the following, with or without accommodation:

• Ability to be in the water engaging students in curriculum
• Work in an indoor pool facility that could be humid and damp
• Move, lift, carry, push, pull, and place objects weighing 25-50 pounds without assistance and heavier lifting or movement tasks with assistance
• Speak with others using clear and professional language
• Move up and down stairs, service ramps, and/or ladders, crawl, or stoop
• Ability to temporarily work in cramped area, such as under a desk while performing some tasks such as installing hardware or troubleshooting issues
• Reach overhead and below the knees, including bending, twisting, pulling, if necessary
• Review documents, blueprints, computer monitors or displays with potentially small print
• Operate a computer, phone and other common office tools or controls
• Mentally focus on tasks and apply sound reasoning and judgement

*Benefits vary by full-time and part-time.

Check out this link to learn more about our team members. https://vimeo.com/760077423

Foss is an equal opportunity employer and will consider all qualified candidates for employment without regard to race, ethnicity or national origin, religion, gender or gender identity, sexual orientation, disability or veteran status, or any other characteristic protected by law.

#FSS1