Assisted Living Operations Manager

OVERVIEW OF THE LODGES COMPANY:
At the Lodges Company, we care most about the people we serve and the people we employ. Our goal is to create peaceful homes where our clients are supported physically, mentally and emotionally. The Lodges operates 12 residential care homes that offer 24 hour Assisted Living services. Each home accommodates 5 -14 residents comfortably. We pride ourselves on ‘Family-style care in a home environment’. If you are passionate about caring for others, and creating a safe healthcare environment that feels like home, this caregiver position may be a fit for you. Our Operations Manager position is a key role for achieving our goals around ensuring our residents receive the care they need and an inviting place we would all be proud to call ‘home’. Let us know if our values resonate with you:

• Dedicated- Unwavering devotion to support our company mission. Family-style care derives from dedicated professionals with a passion to help those in need no matter their background or abilities. You are there for residents, you are there for co-workers the same way you would be there for family.
• Open and Honest- Productively share feedback with the intention of bettering individuals and the company. All individuals deserve honest feedback. When provided in a thoughtful manner – it can significantly improve relationships and culture. Find a way to share comments in a way that will build up the individual, relationship and company.
• Takes Initiative- Independently assess and initiate action as you notice issues. If you notice something, do something. Addressing issues early helps contain and minimize effect. Everyone has the responsibility to step in and act.
• Chooses a Positive Attitude- Exert undoubted positivity while representing the company. Reframe challenges, be nice to others and assume responsibility. Find a way to encourage others while promoting teamwork.
• Problem Solver- Exercise your mind by creatively resolving issues. Do you have authority to make this decision? What is the most effective, positive, resident focused, way to resolve the issue? What are a few alternative solutions? Put a plan in place to solve and include your on-site supervisor when necessary.
• Puts Residents Above All Else- Residents are priority and must remain top of mind. Customize care plans, execute and refresh frequently. We all have competing interests; personal, financial, relational, societal…we ask, when faced with an issue, you prioritize the community of residents. We cannot, and should not, ignore any interest. However, an ideal solution sets our residents up to have the highest success rate.

QUALIFICATIONS:

• Experience in Assisted Living preferred.
• Experience supervising and leading a team preferred.
• CNA/ NAR or HHA Certificate preferred.
• Bachelor’s degree in healthcare administrations, business administration or related field preferred.
• Experience supervising and leading a team preferred.
• Must be able to pass a criminal and/or abuse background check,and drug screening.
• Reliable transportation to work.
• Qualified Assisted Living Director through The Minnesota Board of Executives for Long Term Services and Supports (BELTSS) nice to have but not required.

SPECIALIZED KNOWLEDGE AND ABILITIES:
This position requires the incumbent to:

• Knowledge of federal, state, and local regulations and statutes that pertain to Assisted Living licensure
• Communication Specialist
• Expertise in working with resident populations.
• Excellent supervisory and leadership skills with the ability to effectively supervise a number of staff.
• Expertise in developing support services and building community support.
• A high level of independent, problem-solving skills.
• Passion for making a difference in people's lives.
• Proven ability to adeptly manage multiple priorities.
• Demonstrated ability to adapt, innovate and lead in an environment that moves at a rapid pace, where change is common.
• Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required.

ESSENTIAL JOB FUNCTIONS & TASKS:
Estimated time.

• 40% - Expectations & Direction (Manage – VC – Metrics)
• 25% - Inspire & Motivate (Lead-Rounds)
• 20% - On Floor Engagement (Rounds, CC)
• 10% - Meetings & Admin
• 5% - Direct Care (Labor # and Rounds)

JOB FUNCTION: Support and live out values and mission of The Lodges Company. Develop, monitor and evaluate systems, programs and services that address needs of a very challenging and diverse resident population as well as the goals of The Lodges Company. Other tasks include:

• Passionate about living out The Lodges Company core values.
• Oversite of community operations and outcomes.
• Manage day-to-day community operations.
• Lead, manage and hold direct reports accountable for responsible tasks.
• Responsible for interviewing, hiring, and oversight of successful onboarding of new employees
• Manage and support ongoing education clear responsibilities.
• Oversight of community delegated tasks to ensure proper workflow.
• Oversight of food codes, supplies budgets and menus.
• Oversight of activity and supply management.
• Oversight of team schedules
• Oversight of community engagement and outcomes.

• Continuously monitoring employee performance and identifying areas of improvement.
• Establishing company goals and objectives for employees, and ensuring their performance and identifying areas of improvement
• Establishing company goals and objectives for employees, and ensuring their performance is in line with those the company.
• Addressing any concerns or issues identified by team members.

POSITION CONTACTS:

• Develop good working relationships with entire community staff, company peers and leadership team.
• Support the Mission of The Lodges Company and establish good working relationships.
• Establish positive relationships with residents, guests, vendors and surrounding community.

Job Function: Other duties as assigned.

• Support the mission and values of The Lodges Company.

PRIMARY PURPOSE:
This position manages the operations of The Lodges Company community. Ensure that the housing property is supported by high quality programs and services which allow residents to live in the most beneficial environment. Direct the property in such a way that meets the needs of the residents and complies with and meets the goals of regulatory agencies and The Lodges Company coordinate services.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Work Location: In person