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SalaryYou Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join #TeamAmex and let’s lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
We are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital and connected world.
Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization. EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.
Primary Responsibilities:
- Seeking a Manager – Digital Product Operations for the Lumi Program Delivery and Use Case Enablement team within the Enterprise Data Platform organization. You will build relationships and work across multiple teams and organizations to work with customers and key stakeholders to provide a terrific Lumi customer enablement experience across the major enterprise data platforms. We are committed to our diverse workforce goals ensuring equal opportunities for all our team members. You will be encouraged to devote time and effort to grow your knowledge and skillset.
- Collaborate with customers and key stakeholders to deliver Lumi capabilities that improve the overall experience for our big data customers and teams
- Lead discussions to build use case and data onboarding roadmaps with the Finance teams and execute on the plan
- Actively drive communication and sharing sessions with big data customers in Finance to drive use case transformation onto Lumi with a focus on Finance Modernization, Fast Forward, and Finance ODL
- Drive communication for EDP leadership and to customers (Lumi value stories, presentations, etc.)
- Support Lumi platform enhancements by leveraging feedback from Finance customers and work across the solutions management and product teams to drive positive results
- Partner with customer success team to enhance Lumi training opportunities for customers
- Effectively implement use cases with cooperative engagement from business partners and technical leaders
- Conduct meetings that encourage teamwork while driving effective corrective actions and prioritizing necessary process enhancements to improve performance and availability
- Demonstrate a sense of urgency and enthusiasm in developing elite Enterprise Data Platform services
- Utilize and define operational standards, requirements, and associated documentation – ensure all processes are clear and auditable
- Champion an external perspective in delivering solutions via a deep understanding of the external landscape; inspire and infuse external perspective across workstreams to modernize the platform
Qualification Requirements:
- 5+ years of experience in Data Operations Management with proven track record in carrying out discovery and analysis to support our Big Data Strategy and Roadmap
- Experience handling customer interactions and executive reporting
- Ambitious with strong interpersonal and communication skills, both verbal and written
- Ability to present strategies to senior leaders and drive decision-making
- Proficient using PowerPoint, Excel, Confluence, and Tableau
- Data Driven: Responsible for gathering and using data and analytics to deliver great customer experiences
- Customer First: Obsess over customer needs - identify opportunities and gaps, work to address those needs
- Measure and Learn: Maintain metrics and key performance indicators to manage use case onboarding
- Partner and Collaborate: Work closely with engineering, data, analytics and product management teams to deliver results
- Proven track record managing large, complex features or products with multiple partners
- Shows a genuine personal dedication to successfully completing all projects with an ability to learn rapidly and adapt quickly to changing situations
- Confirmed history influencing and getting results for enterprise-level projects
- Aptitude to develop and maintain strong working relationships with both internal and external partners
- Confidence and the ability to handle ambiguity, multiple tasks, shifting priorities and set schedule to meet deliverables (works with a positive attitude, be flexible, and prioritize tasks)
- Strategic thinker, who is able to combine technical skills with overall business strategy to creatively resolve complex problems in a dynamic environment
- Ability to work independently and collaboratively as a member of a team
- Degree in STEM fields with work experience in information management, strategy, or the payments business
Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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