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SalaryYou Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join #TeamAmex and let’s lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
We are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital, and connected world.
Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization. EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.
Enterprise Data Sharing Solutions (EDSS) is part of the Enterprise Data Governance, Digital & Data Platforms (EDGP) organization, which sits within Enterprise Digital and Data Solutions (EDDS). EDSS improves Amex data privacy & data sharing through the implementation of modern data sharing capabilities and strategies that enable faster speed to market while enhancing safe sharing connections.
The Digital Product Solutions Design Manager will be responsible for delivering end to end solutions across the broader Data Sharing organization. Coordinating across a multi-functional team, this role will focus on cross-team planning, stakeholder management, and issue management. The Digital Product Solutions Design Manger will design and drive well-crafted programs across multiple external and internal partner migrations and integrations, partnered significantly with our tech colleagues, governance teams, and business partners.
Primary Responsibilities:
- Develops and implements business processes that support the effective and timely development and implementation of product improvements.
- Creates and maintains digital solutions design processes, key findings, standard methodologies, and other supporting material.
- Maintains unified product domain backlogs and roadmaps and tracks initiatives across Product teams to meet timelines and identify risks and dependencies.
- Independently applies established processes to capture, coordinate and review program information and data metrics; analyzes and synthesizes the data. Compiles data into reports or presentations.
- Contributes to development of new processes or procedures for product(s).
- Effectively communicates with internal management and cross-functional teams.
- Work within cross-functional team's expectations and ensures successful project delivery.
- May manage audit, compliance, data security and privacy, public relations, and other governance activities for product teams.
- Assist in creating and distributing internal/external communications as required.
Qualification Requirements:
- 3+ years delivering technology-driven business solutions across the enterprise or in a similar role.
- Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment.
- Understanding of compliance/regulations are preferred but not mandatory.
- Attention to detail, with demonstrated proficiency in creating transparent, well-communicated, and scalable processes, while leading the implementation of those processes across a matrixed environment.
- Ability to understand and communicate complex technical concepts & processes to a wide variety of audiences.
- Experience leading transformation and change and adopting a data driven approach to create effective strategies,
- Bachelor’s degree or higher in computer science, math, business, or related discipline preferred.
Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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