Manager, Creative Operations

We are UMG, the Universal Music Group. We are the world's leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
Bravado is a diverse team of passionate people who connects artists & brands through innovative products and curated experiences for fans around the world. Bravado is a global merchandise company, providing a broad scope of services, including eCommerce, Tour, VIP, Fan Clubs and Retail Branding. Bravado works in close partnership with both emerging artists and the biggest superstars in the music industry, to help ensure their brand reach the most fans globally.
Our products are being sold through the artist's official e-commerce shops, through online marketplaces and in thousands of retail locations around the world. We also service our artists on the road, providing merchandise and VIP experiences at live shows. We take great pride in constantly finding new ways to push innovation through products and partnerships. The company maintains offices in London, Los Angeles, New York, Berlin, Paris, Tokyo, and Sydney.
How we LEAD:
Bravado is currently looking for a Creative Operations Manager. The focus of this role is to oversee Creative Operations, systems, and administration. This candidate will be a self-starter, problem solver, has a knack for organization, planning, and is an expert communicator. The Creative Operations Manager must have a strong passion for fashion, music, design and art. It is key that this candidate has a team player, positive attitude.
How you'll CREATE:
In a fast-paced and growing environment like ours, priorities and projects often change so this role includes, but is not limited to, the following responsibilities:
Operations:

• Oversee the Creative team admin and operations: planning, scheduling, and systems interaction, onboarding, and innovation (ex. Aprimo, PLM, Monday.com, Uniport, etc.).
• Oversee in the flow, assignment, and distribution of the global team's tasks, bandwidth, and schedule.
• Roll out internal Creative billing efforts and ensure operational process steps are taken.
• Oversee Creative's legal duties: Freelance artist agreement updates, and new vendor onboarding coordination.
• Oversee the global team's design schedule and task management for hour-by-hour bandwidth and project assignment.
• Streamline the Creative team's project workflow by collaborating with Brand Managers and Production for project details and prioritization.
• Manage the Creative team's global creative finance process: Freelance invoice coding, invoice approvals, and new freelancer set-ups.
• Enhance, ideate, and troubleshoot project management and asset management systems.
• Educate the team on key software innovations (project management, asset management, etc.)
• Execute big picture initiatives that support Creative workflow, organization, and efficiency.
• Proof-read Creative presentations, production art files, date backs, designs, and any other creative materials.
• Lead Asset Management process - storing and organizing approved designs, assets, and branded Bravado materials.
• Train, rollout, ideate, and be present for all systems related maintenance and onboarding.
• Document and implement team process changes and procedures.
• Train new staff on our systems and processes and generate updated materials.
• Plan events and key activations for team building and further education.
• Support SVP, and Directors administratively.
• Take notes in meetings for a running list of big picture team to-dos.

General Creative:

• Assist with design mockups, revisions, decks, and approval links.
• Revise, refine, and rework existing creative decks and mockups.
• Contribute mood board references, templates, brand research and briefs for artist requests, pitches, etc.
• Send briefs to freelancers on behalf of the Creative Directors.

Bring your VIBE:

• 5 + years of relevant experience in an office environment
• Proficiency in the Adobe Creative Suite
• Fan of and strong knowledge of Creative Operations as it pertains to creative fields, music merchandise or fashion
• Ability to collaborate with key internal team members, such as product & creative development, legal, finance, brand management, and production teams
• Ability to work on multiple tasks simultaneously and meet deadlines consistently
• Exceptional written, listening, and verbal communication skills
• Excellent organizational skills

Perks Playlist:

• Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit
• Comprehensive medical, dental, vision, and FSA options, as well as:
  
  • 100% coverage for out-patient mental health services
  • Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
  • A lifetime fertility support allowance of $30,000 to plan participants
  • Student Loan Repayment Assistance and Tuition Reimbursement
  • 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation

• Variety of ways to prioritize much-needed time away from work including:
  
  • Flexible Paid Time Off (PTO) for exempt employees
  • 3-weeks PTO for non-exempt employees
  • 2-weeks paid Winter Break
  • 10 Company Holidays (including Juneteenth and Wellbeing Day)
  • Summer Fridays (between Memorial Day and Labor Day)
  • Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.
Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.
Universal Music Group is an Equal Opportunity Employer
We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.
For more information, please click on the following links.
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish
Job Category:
Creative, Design & Production
Salary Range:
$59,400- $101,930
The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.