Creative Operations Manager

FocusKPI is looking for a Creative resource Manager/Creative Operations Manager to join our client, a high-tech SaaS company.
In this position, you will own the workflow of incoming projects to a 50+ person Creative team, drive individual creative staff assignments, monitor the capacity of the team, and make sure the team runs like a well-oiled machine. This is the opportunity to work with/on world class creative studio that allows you to influence the direction of the work and the team.
Work Location:Remote: prefers PST (Open to anywhere in the US- should be able to work PST)
Duration: 7 months
Pay Range:$55/hr to $63/hr
Responsibilities:

• Lead the Creative team’s resource management system, partnering with Marketing, Operations Production, Brand and Creative
• Drive weekly resourcing meetings across different business units, partnering closely with Design Directors and Producers to make sure work is flowing and being assigned efficiently
• Schedule, facilitate, and run Discovery (Intake) meetings with Creative Leads/Producers and key stakeholders
• Manage intake, assign, and monitor projects and workloads among the Creative team
• Collaborate with both Creative and PMM/PgM constituents to identify current and upcoming work
• Determine project risk on an ongoing basis, escalates issues as needed
• Manage resourcing forecasting in Jira and Float for all departments based on input from weekly meetings and the Production Team
• Maintain constant knowledge of current and upcoming projects and business development activities as they relate to resourcing
• Monitor day to day project activities and resourcing, identifying potential instances of underutilization and actively work with department leads to address and solve those issues

Qualifications:

• A minimum of 6 years experience in a creative services function (i.e., traffic, resource management) at a creative agency or with an internal creative team
• Coming from an agency background would be a good fit
• Strong Project management, and planning & tracking skills
• Required to be a tech or B2B
• Expertise in Jira and/or Jira Service Management and Float Resource Management
• Experience with the tools like Confluence or Trello
• Understanding creative process, you have a deep understanding and empathy for the Creative development process; From Design and Copy to Production and Project Management, you understand the nuances around each role on the Creative team and can navigate those complexities effortlessly
• Experience with conflict resolution & management and capacity planning for this role
• Experience with Monday.com, smartsheets etc.
• You are a premier diplomat, with the right intuition in how to manage and problem solve tricky situations
• You have experience working with internal partners to educate them and build toward a common process and working with stakeholders
• You’re the ultimate communicator—in-person, over Zoom, and via email. You can communicate simply and directly and people always get your jist
• You have proven experience as a multitasker; you excel at prioritization and collaboration across multiple departments
• You’re solution-minded, agile, and have a strong desire to work with a creative, entrepreneurial team in a constantly evolving, fast-paced environment
• You have experience working on projects with a high volume of deliverables with rapid turnaround times
• Case study shows works regarding conflict management & conflict resolution for hiring manager's review

Scope of role includes:

• Review all project intake forms, coming in via our Jira Service Desk - ensuring requests and assignments are accurate and complete before work begins
• Ensure the scope of work for each project is clear and agreed to by the creative team and internal partners – noting adjustments to the scope-of-work as projects progress
• Work to resolve issues regarding under or over allocations of current staff members and resource booking conflicts
• Own our team-wide assignments, providing the organization line-of-sight to all current and upcoming creative work
• Distribute assignments to creative teams in partnership with the team leads
• Track and report with up-to-date information on the forecast of resource capacity across the team
• Make recommendations for the use of freelance labor based on resource capacity and volume of work
• Be comfortable pushing back on incomplete requests and making sure everyone is satisfied with the project intake
• Proven ability to build relations and work effectively by problem-solving across many partners
• Ability to monitor schedules and resources as needed

Thank you!

FocusKPI Hiring Team

Founded in 2010, FocusKPI, Inc. (FocusKPI) is a data science and technology firm specializing in predictive analytics practice and methodologies. FocusKPI is a US company headquartered in Silicon Valley, California, with an East Coast office in Boston, Massachusetts.

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