Manager, Claims Analytics

The Position
As a Manager within the Arch Insurance Claims organization, you will be responsible for delivering key analytical insights, building dashboards and automating reports to serve all layers of the Claims organization. This is a high visibility role that has direct exposure to senior leaders across Arch Insurance. Your efforts will have a high impact on delivering performance metrics to the Claim organization to facilitate achieving our growth and profitability targets. This role reports to the AVP of Claims Analytics and manages a team of up to 4 FTEs.
Job Responsibilities

• Recruits, coaches and develops Senior Business Analysts and Business Analysts.
• Collaborates with multiple stakeholders to gather requirements for the build out of Power BI dashboards and various reports to provide performance insights and tracking of KPIs to all layers of the organization.
• Work with multiple data sources including internal claim system data, external TPA data, vendor data and user provided data to provide key insights into business performance and opportunities for improvement.
• Collaborate with supporting functions such as IT, AMS (Internal LEAN team), Strategic Analytics (Predictive modeling team) and others to deliver innovative solutions to address meaningful business issues.
• Compile information into cohesive and succinct presentations to deliver key insights and trend analysis to senior leaders including the Chief Claims Officer on a regular basis.
• Partner with the TPA Oversight team to build out and to improve TPA data quality and build a TPA Performance Scorecard that can be leveraged to drive business decisions around TPA performance and utilization.
• Partner with Vendor Management and Litigation Management teams to identify, develop and analyze KPIs that drive expense efficiency where we engage external partners.
• Collaborate with senior leadership on the build out of task based staffing and capacity models for the major lines of businesses handled internally and produce reports to monitor staffing expense.

Required Skills/Experience

• 7+ years working experience as a Business Analyst / Manager
• 2+ years directly managing a team
• Background in P&C insurance, reporting and building dashboards
• Proficient with Snowflake, SQL database functionality, advanced skills with Microsoft Excel spreadsheet knowledge, formulas, pivot tables, queries, macros, etc.
• Proficient in Power BI, COGNOS or other business intelligence and reporting services
• Exceptional analytical skills to understand key drivers of the business as well as forecast how various levers can impact business trends and results
• Excellent communication skills in addressing business and technical matters with members of senior management and the technical teams
• Exceptional client-facing skills with requirement gathering using a variety of methods to uncover client needs
• Strong insurance business acumen as well as technical solutions expertise
• Experience delivering results as an individual contributor as well as in a team setting
• Strong collaboration and partnering skills to work directly with management to identify scope and requirements to effectively align analysis with evolving criterion
• Strong professional and executive presence to interact with all levels including senior management

Desired Skills/Experience

• 10+ years working experience with continually progressing responsibility
• 5+ years directly managing a team
• Highly proficient with SQL database functionality, advanced skills with Microsoft Excel spreadsheet knowledge, formulas, pivot tables, queries, macros, etc.
• Highly proficient in Power BI, COGNOS or other business intelligence and reporting services
• Smartsheet experience
• Experience working with multiple systems / datasets for aggregation and analysis
• Strong ability trouble shoot and problem solve
• Adept at identifying opportunities and strategies to improve existing process efficiency (proactive and reactive)

Education

• Bachelor's degree or Master's degree and/or insurance industry designations
• For individuals assigned or hired to work in Jersey City and New York City, the base salary range is USD $120,000.00/Yr. to USD $150,000.00/Yr. as of the time of posting. Position is incentive eligible.
• Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above range may be modified in the future
• Click here to learn more on available benefits

The Company
Arch Insurance is a global insurer offering our clients superior coverage and service. We embody the Arch guiding principle of focusing on retaining experienced and talented employees to differentiate us from the rest of the pack. Our group operates from offices in the US, Canada, Bermuda, UK, and Australia, providing specialty risk solutions to clients worldwide across a wide range of industries. With nearly 20 years of operating history and strong financial ratings, our track record remains solid.
Arch Insurance employs a disciplined underwriting approach and prudent risk selection across all types of business. Our mission is to provide our insureds with superb coverage and claims handling through careful and diligent underwriting of risks and business-friendly solutions. Across our global operations, Arch Insurance employees are ready to meet your needs with professionalism and excellence.
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