Maintenance Supervisor

Purpose:  To manage the maintenance staff to insure the acceptable physical appearance of the community; service residents' needs with respect to their apartment homes; provide corrective, preventative and emergency maintenance; insure safe and satisfactory operation of apartment appliances, minor plumbing/electrical carpentry, and floor repairs, apartment turnover preparation, community equipment, HVAC systems and any other duties assigned.

 Physical Requirements:  Maintenance personnel must be able to ascend or descend multiple flights of stairs and inspect and service locations where sidewalks or walkways are not provided.   (See Physical Requirements as further outlined in this description).

 Authority Level:  The Maintenance Supervisor reports to the Senior Property Manager/Property Manager.  In the absence of the Sr. Property Manager/Property Manager, the Assistant Property Manager (where applicable) assumes the responsibility.  When these supervisors are not present or available during any normal period of operation, the Maintenance Personnel is responsible for the general functions of the Maintenance Office.

General Responsibilities

(1)        Maintain neat, clean and appropriate physical appearance. Proper uniform, if provided, is to be worn in accordance with the Career Apparel Policy. 

 (2)        Maintain professional, cooperative and service oriented attitude with community residents, limiting communication during working hours to matters relative to service order requests.

 (3)        Respond promptly to and provide all necessary services in connection with, emergencies  and calls for service.

 (4)        Communicate hazards or unsafe conditions for public, residents, and fellow employees to supervisor.

 (5)        Inform supervisor of any residents or guests responsible for damage done to community structures or grounds.

 (6)        Accept tasks assigned temporarily, or as permanent additions, to responsibilities.

 (7)        Promote fair housing standards and equal housing opportunity.

 Specific Responsibilities

 (1)        Ensure completion of service order requests timely and accurately.

 (2)        Monitor maintenance supply inventory and place order as needed.

 (3)        Service and maintain community equipment, thereby allowing continued, uninterrupted use.

 (4)        Perform preventive maintenance on plumbing, electrical, heating, air-conditioning and ventilation systems.

 (5)        Complete inspection forms, i.e. documenting boiler readings, water heater temperatures, and routine service performed on systems.

 (6)        Accompany Senior Property Manager/Property Manager on inspections of public areas, apartments during turnover process, semi-annual apartment smoke detector check, and any other inspections conducted by owner or management

 (7)        Assist and/or supervise service companies contracted to perform specific duties at community.

 (8)        Supervise performance of other members of maintenance and any other maintenance or cleaning personnel assigned to community on a temporary basis, as assigned.

 (9)        Depending on community needs, participate in, and remain available for, 24-hour emergency maintenance service.

 (10)      Assist, as needed, during community emergency situations (example:  snow removal, fire flood, natural or man-made disasters).

 (11)      Attend seminars, classes or community staff meetings for policy updates, reviews or instructions for equipment use and conforming to changes in government regulations.

 (12)      Responsible for the installation, maintenance and repair of electrical, plumbing and heating, ventilation, air conditioning and refrigeration (HVACR) systems and equipment at ROSS managed communities, as assigned.

Required Experience/Skills

 3-5 years maintenance experience in individual HVAC repair and preventative maintenance of individual or central plant equipment, appliance, plumbing and electrical systems and repairs, fire safety equipment and repairs, supervision and preparation of turnover apartments and flooring installations; Ability to oversee and perform all maintenance repairs and duties independently, professionally and in a timely responsible manner; Previous supervisory experience with demonstrated ability to supervise 3+  maintenance personnel; Initiative and motivation to continue training to develop skills, preferred, (i.e. license and certifications);; Exceptional organizational, time management, scheduling, and delegation skills; Exceptional leadership/supervisory and personnel development skills. CFC - Type 2 may be required.

 Must have a valid driver’s license, transportation to respond to emergency calls, and proof of motor vehicle insurance.  

 Note:  These characteristics are not in any specific order of importance, and all functions of this position may not be included.   Some candidates for this position may not possess all of the above mentioned qualifications and will be considered for employment based on previous background and experience.

Required Licenses, Certificates

CFC Certification.

Maryland 3rd Class, D.C. 3rd Class, preferred; however, experience in lieu of license will be considered.

Physical Requirements

 The duties and responsibilities will require all or some of the following physical applications:

• Lifting dead weight in excess of 40 pounds (bags of snow melting chemicals, air handlers, HVAC units, small appliances, etc.).
• Operating powered equipment where manual pushing, pulling or steering of equipment is required (snow blower, leaf vacuum, etc.).
• Operating powered equipment where manual lifting and transporting of apparatus is required (K-1500 auger, refrigerant recovery system, vacuum pump, etc.)
• Using powered tools requiring stability during operation and which may cause abnormal vibration to the body of the operator (saws-all, hammer drill, etc.
• Using non-powered tools requiring stooping, bending, reaching or swinging tool above shoulders (shoveling, hammering, digging, etc.)
• Using non-powered equipment where manual pushing, pulling or steering of equipment is required (wheelbarrow, appliance dolly, chemical spreader, etc.)
• Climbing ladders to reach heights above 7 feet from ground (change light bulbs or fixtures, roof inspections, repairs to plumbing located in ceilings, etc.)
• Stooping, bending or crawling to gain access to confined areas, to effect repairs (crawl spaces, plumbing access panels, sink base cabinets for plumbing traps or garbage disposal repairs, etc.).

 This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other functions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

 Management has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reasons.