Mailroom Team Lead #29128

Why Exela?

Help us revolutionize the way that business around the world gets done. As a member of Team Exela, you’ll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all driven by the same goal: To accelerate digital transformation.

A job at Exela represents an opportunity to join a vibrant community at the forefront of business innovation and to play a valuable role in an ongoing technological revolution. Exela’s core values of Authenticity, Accountability, and Action guide us to provide exceptional experiences for both our customers and our employees.

Job Title: Mailroom Team Leader Operations

Position Type: Full time

Shift: 8am - 5pm

Hours per week: 40

Pay: $18 - $20 / hr

Skills: Leadership, Mailroom & Computer skills

Job Summary:

• The Team Lead is responsible for supporting the activities within a department of a specific facility.
• In addition, the Team Lead oversees the daily department production activity and facilitates departmental workflow, while working closely with the Supervisor and/or Manager.
• The Team Lead also trains, assists, and monitors staff.

Essential Functions & Responsibilities:

• Inform, implement, and communicate all departmental and company policies and procedures.
• At the direction of the Manager, the Team Lead may communicate directly with the client and/or client personnel on the status of requests, disposition of inquiries, etc.
• Assure that inventory audits are performed regularly, escalating any and all non-reconciled discrepancies to the direct Manager.
• Assure that appropriate production-level documentation is completed for all production staff.
• Complete production and quality assurance reports.
• Train new staff as needed, and coach/counsel staff with the assistance of the Manager.
• Delegate and direct daily workflow needs to employees.
• Monitor employee performance and attendance and submit appropriate documentation to Manager for disciplinary and performance review purposes.
• Receipt, retrieval, and delivery of all requested file and/or containers per client request and within established Service Level Agreements
• Assure that safety protocols are followed at all times, escalating any issues directly to Management.
• Perform daily inspection of facilities, assuring the production site is clean, organized, and free of hazards as well as inspecting all entry points of breaches and/or potential breaches to building security. Escalate immediately, any issues of concern to Management.
• Additional responsibilities and duties may be assigned.

Key Skills:

• Leadership: Ability to effectively lead and motivate a team of mailroom staff to achieve operational goals and meet deadlines.
• Mailroom: Excellent organizational skills to manage incoming and outgoing mail, prioritize tasks, and ensure efficient workflow within the mailroom. Proficiency in using mailroom equipment such as postage meters, mail sorting machines, scanners, and other office technology.
• Computer skills: Ability to create, edit, and format documents using word processing software like Microsoft Word, Google Docs, or LibreOffice Writer. Understanding of basic computer troubleshooting techniques such as restarting the computer, checking connections, and identifying common issues.
• Communication: Strong verbal and written communication skills to coordinate with team members, other departments, and external contacts.
• Proficient analytical, decision-making, and problem-solving skills.
• Demonstrated excellent interpersonal/relationship skills
• Excellent prioritizing and time management skills.

Minimum Qualifications:

• Qualifications
• KNOWLEDGE/EXPERIENCE/SKILLS: Minimal requirements for education, knowledge and experience:
• High School Diploma or GED. Associates Degree preferred.
• Pervious leadership experience required.
• 1 - 3 years of production and/or clerical experience required

Prior Helpful Experience May Include:

• One year of Leadership experience.
• Receptionist, Clerical Assistant, Mail Handler, Document Sorter, etc.

Pay Disclosure:

"The pay range for this position starts at $18 - $20; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”

EEO Statement:

Exela is committed to creating a diverse environment and is proud to be an equal opportunity employer. Qualified applicants will be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information or any other characteristic protected by applicable federal, state, or local laws.

Exela endeavors to make www.exelatech.com accessible to any and all users. If you need assistance completing the application process, please contact us at recruitingsupport@exelatech.com.

Veterans

Exela welcomes job applicants from all walks of life and backgrounds, including those who are transitioning military members, veterans, reservists, National Guard members, military spouses, and their family members. Individuals will be considered no matter their military rank or specialty.

Pay Transparency Nondiscrimination Provision:

Exela will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Day shift

Experience:

• Leadership: 1 year (Required)
• Mailroom: 1 year (Required)
• Computer skills: 1 year (Required)

Ability to Commute:

• New York, NY 10119 (Required)

Work Location: In person