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SalaryRoles & Responsibilities:
As a Team Lead at LEGOLAND New York Resort, you'll be at the heart of creating magical experiences for our guests. This dynamic role is pivotal in supporting the seamless operation of a zone within the resort that includes multiple departments, that could include Admissions, Guest Services, Park Presentation, Build Experiences, and Retail. You will help lead a diverse team, ensuring that every guest’s journey is filled with joy, wonder, and impeccable customer service.
Your Responsibilities
About the Role
As a Team Lead at LEGOLAND New York Resort, you'll be at the heart of creating magical experiences for our guests. This dynamic role is pivotal in supporting the seamless operation of a zone within the resort that includes multiple departments, that could include Admissions, Guest Services, Park Presentation, Build Experiences, and Retail. You will help lead a diverse team, ensuring that every guest’s journey is filled with joy, wonder, and impeccable customer service.
Your Responsibilities
- Provide guidance, support, and mentorship to team members, fostering a positive and inclusive work culture.
- Assist in the deployment of team members to different positions based on operational needs.
- Coordinate breaks and rotations to ensure optimal staffing levels and exceptional guest service.
- Collaborate with management to develop and implement efficient task management strategies.
- Assist in the recruitment, onboarding, and training processes for new team members, ensuring they are well-prepared for their roles.
- Provide ongoing coaching and development opportunities for team members to enhance their skills.
- Address guest inquiries, concerns, and issues promptly and professionally.
- Work collaboratively with the team to ensure a high level of guest satisfaction throughout the park.
- Assist with administrative duties as assigned.
- Participate in Zone Duty Management program and coverage as scheduled.
- A quick study who enjoys working in a fast-paced environment with a strong desire to continually learn and is as fun-loving as you are hard-working.
- An action-oriented problem solver, with strong verbal communication skills and high energy, who is also flexible and pragmatic.
- A team player who is as comfortable working at a desk as you are interacting with the public.
- Detail oriented with a strong internal desire to provide exceptional customer service.
- Flexible, pragmatic, and an action-oriented problem solver.
- Highly motivated and able to contribute to a positive atmosphere that is fun, professional, productive, and team oriented.
- Able to professionally interact with guests, co-workers, and leadership team, while adhering to all operational procedures & guidelines. This person must demonstrate a high degree of maturity and integrity.
About You
- Friendly, outgoing personality
- Well-groomed appearance
- Ability to make a child’s day memorable
- Work as part of a team
- Dependable and Responsible (after all our guests depend on you!)
- Ability to work outdoors in any weather condition
- Ability to stand/walk for long periods of time, and long distances
- Flexible Availability around park hours (peak and nonpeak times)
- Ability to work nights/weekends/holidays through agreed upon employment
