Mail Center Support Representative - Montebello, Ny

We are currently seeking a Mail Center Support Representative to join our growing team. To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you are interested in working in a fun, dynamic, fast-paced environment, this may be the opportunity for you!

*Please note this is an in-office role. Remote work is not available.

Responsibilities include:

• Answer inbound calls in a prompt and professional manner
• Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development
• Build sustainable relationships and trust through open and interactive communication
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Document all customer interactions and escalate issues to the department manager as needed
• Follow communication procedures, guidelines, and policies

Requirements:

• Active listening skills
• Ability to organize and manage a busy schedule
• Ability to learn internal systems quickly
• Must be inquisitive and thorough
• Results oriented mentality
• Strong work ethic
• Excellent verbal and written communication skills
• Previous experience in a customer service-oriented role

iPostal1 is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information, or any other category protected by law.

Job Type: Full-time

Pay: $20.19 - $25.00 per year