At the City of Garland, we believe that a career in public service is not just a job; it's a calling. It's an opportunity to serve others, make a lasting impact, and be part of meaningful projects that shape every aspect of city life.
Team Garland is dedicated to building the stage where the residents of Garland can each live their best life!
Whether you're a seasoned professional or just starting your career, we offer professional growth opportunities and a supportive work environment that helps you reach your full potential. As a member of Team Garland, your skills and ideas are valued; we offer competitive salaries, comprehensive benefits*, wellness programs, and a healthy work-life balance.
If you are ready for a career that makes a difference, apply today!
Benefits offered are subject to change and differ based on employment type
- Plans informative and entertaining programs and outreach events and activities for all ages by identifying and accessing audiences, recruiting attendees, accessing resources in the collection, and coordinating such programs and outreach events in order to stimulate interest and foster competence in reading, viewing and using information and ideas.
- Assists in assessing community needs and desires for library services and programs, identifies potential facilities and organizations available for partnering, analyzing if there is enough demand for programs and services in order to proactively and reactively develop programs and services for underserved populations
- Assess patron needs and provide assistance using printed materials, automated databases and other library technologies.
- Assist and instruct patrons in the basic usage of the Internet, automated or online services and resources, and other library technologies.
- Assist and instruct library patrons in the use of library equipment, including microfilm reader/ printers, computers, and print management and PC reservation systems.
- Provide excellent customer service to internal and external customers, including dealing with difficult patrons and volatile situations.
- Plan and conduct age-appropriate programming and events to diverse populations.
- Respond and resolve requests for library materials, services and information or refer to librarians as needed.
- Complete special projects, as assigned. Assist librarians with collection, development, programs (both in-person or virtual) or library services as needed.
- Assists patrons at the circulation desk when needed.
- Organize and shelve or file materials appropriately. Contribute to a positive work environment, take pride in the workplace, and have knowledge, sensitivity and awareness of diverse cultures.
- Associate’s degree or two years’ experience working in a public library
- Fluent in English
- Bachelor’s degree in library studies, library science or related field of study
- Up to 1 year experience in public library
- Experience or background working in a diverse customer service environment Training or experience working with mainstream social media (e.g. Facebook, Twitter, GoodReads, etc.)
- Working knowledge of library technologies and online resources
- Demonstrated ability to communicate within all levels of an organization matched with strong verbal, written, presentation, and one-on-one communication skills;
- Strong service orientation with a positive attitude;
- Ability to work independently, be flexible and thrive in a fast-paced work environment;
- Ability to establish and maintain effective working relationships;
- Listens effectively and communicates in concise, tactful, respectful manner both orally and in writing, including proper use of sentence construction, punctuation, and grammar.
- Basic knowledge of the Dewey Decimal Classification system
- Basic knowledge of library automated system functions
- Basic knowledge of library material and information organization systems
- Knowledge of proper public contact and telephone etiquette
- Skill in assisting with circulation desk activities including shelving and retrieving books
- Skill in utilizing Windows-based software
- Skill in resolving customer complaints and concerns
- Ability to organize work for appropriate and timely completion
- Ability to work independently in the absence of the supervisor
- Ability to easily adjust to fluctuating work schedules and work from any library or unit, as assigned
- Valid Class C Texas driver's license