Address
Form of work
SalarySummary of Job
The primary purpose of this position is to work as part of a team to reach the organization’s stated goals and objectives for the entire Mead Public Library public services effort.
Library assistants may be asked to perform multiple, distinct roles and share tasks with their team, so individuals in these positions must be comfortable with change and be team players. Work is performed under the direction of the Public Services Manager or the Support Services Manager. This position will work primarily in Youth Services (Children and Teens).
Responsibilities
1) Provides excellent customer service by linking patron needs to library and community resources in a friendly, inclusive, and respectful manner.
2) Interprets, explains, and applies library policy and procedures to respond to customer concerns
3) Directly addresses Code of Conduct enforcement and behavioral issues in the library alongside Managers and Public Safety/Community Resource Specialist.
4) Using the library’s integrated library system (ILS), manages patron accounts and the circulation of library materials while maintaining patron confidentiality.
5) Handles/counts cash and performs cash transactions
6) Offers technology assistance to patrons
7) Provides input to managers in the improvement of library policies, plans and goals and participates in staff committees
10) Reports building malfunctions, safety, and security matters to management, safety specialist and/or Maintenance staff
11) Provides emergency duties and resources as needed in times of a City emergency in conjunction with the Director and in accordance with the City’s emergency plan
12) Performs other related work as assigned by the Director or Manager
Education & Experience
- High School Diploma or GED
- Three years library or related experience
Qualifications & Skills
1. Basic knowledge of library services and procedures andALA Professional Code of Ethics
2. Ability to work collaboratively and develop and maintain effective relationships with staff, library users and community partners.
3. Ability to work independently in a fast-paced environment with frequent interruptions, be self-directed,
problem-solve, and set priorities in order to meet assignment deadlines.
4. The ability to communicate ideas and information effectively both in written and oral form; effectively read and understand written information.
5. Ability to remain professional and courteous while interacting with library patrons.
6. Resilient and adaptable with a willingness to learn and remain flexible when faced with changing situations and an ambiguous work environment.
7. Proficiency with computers and other technology is required, including, but not limited to:
- Mastering the library’s integrated library system (ILS)
- Using a Web browser and conducting basic web searches
- Navigating a Windows environment and use of standard Microsoft software, email and calendars
- Using a variety of web-based resources such as Google Suite, Monarch Catalog, Libby, Hoopla, Kanopy, and more
- Monitoring and responding to multiple communications streams concurrently (e.g. email, Slack, phone calls)
- Assisting library users with the use of technology including performing common troubleshooting for computers, laptops, printers, fax, meeting room tech (sound and projection), and more.
- Benefits: Medical Insurance Dental Insurance Life Insurance Vision Insurance Voluntary Long and Short Term Disability Insurance Wisconsin Retirement Fund Paid-Time-Off (PTO) Paid Holidays
