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Form of workSalary : $51,090.26 Annually
Location : Madison, WI
Job Type: PERMANENT FULL TIME
Job Number: 2023-00527
Department: Madison Public Library
Opening Date: 12/08/2023
Closing Date: 1/2/2024 11:59 PM Central
Comp. Group/Range: 32/05
General Description
The Madison Public Library is hiring Library Assistants! This is responsible paraprofessional and clerical work in the Madison Public Library system. The work involves such functions as providing direct customer service to the public in a library facility, online or through community outreach; providing readers' advisory and reference service; providing technology support; providing support relative to the processing, ordering and cataloging of library materials; and/or participating in collection maintenance and inter-library loan. The work is generally performed under the leadership and/or direction of a librarian and/or library supervisor and may involve the independent responsibility for the operation of a branch library or service in the librarian and/or library supervisor's absence.
This recruitment will form a pool of candidates that will be used over the next six months to fill any Library Assistant vacancies, full-time and/or part-time permanent positions at any of our 9 libraries. We currently have one vacancy, but it is typical for the Library to have multiple vacancies at various libraries over a six month period. Because of this, we encourage you to apply if you are interested in Library Assistant positions at other locations.
Current Vacancy: Central Library Reference and Youth Services Library Assistant, 100% position
Employees may be eligible for loan forgiveness through the .
The City of Madison is an equal opportunity employer functioning under an affirmative action plan. We value diversity, equity, inclusion and belonging. Black, Indigenous, people of color, women, trans, nonbinary and individuals with disabilities are encouraged to apply!
Examples of Duties and Responsibilities
Provide exceptional customer service through direct assistance to customers
Minimum Qualifications
The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore successful candidates will have demonstrated ability to effectively work with multicultural communities.
For a complete list of the Knowledge, Skills and Abilities, please see the
Special Requirements
Physical Requirements:
Stated salaries will receive a 4% wage increase effective December 24, 2023.
The City of Madison offers excellent pay and benefits for employees. City Ordinances, handbooks, and labor contracts provide specifics; the description here is not to be considered a binding statement but offers an informal summary.
Compensation
The City of Madison strives to pay competitive wages. View the current for pay for all classifications. Employees receive increases based on tenure with the City.
Benefits
The City offers a competitive benefits package, including a generous leave package, a variety of insurance options, and non-traditional benefits such as optional pet insurance, a bus pass for all employees, and the possibility of flexible work schedules. A brief summary of benefits is listed below. Please visit our for more information.
Leave
Vacation is earned upon starting employment and can be used after completion of probation. The general vacation schedule is below.
0-3 years 10 work days of vacation
After 3 years 12-1/2 days
After 7 years 15 days
After 11 years 17-1/2 days
After 15 years 20 days
After 19 years 25 days
After 27 years 27 days
Employees earn 3.5 personal days in addition to vacation.
Employees receive eight official paid holidays (New Year's Day, Martin Luther King, Jr. Holiday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Christmas Day), as well as 3 paid leave days (the Friday after Thanksgiving, Christmas Eve, New Year's Eve).
Employees also earn 13 sick days annually that may accrue to a total of 150 days.
Retirement
The City of Madison participates in the Wisconsin Retirement System through the State of Wisconsin Department of Employee Trust Funds.
Insurance
The City of Madison offers a variety of optional insurance programs including:
Other Benefits
The City offers numerous other benefits and programs for employees, including:
• 457(b) deferred compensation plans
• Employee Assistance Program
• Bus Pass on Madison Metro
• Flexible Work Schedules
• Employer-paid Training
01
Are you currently an employee of the Madison Public Library?
02
Please select the category in which you have the most years of work experience.
03
If you selected "Other" in the previous question, please specify the experience.
04
How long have you been employed in positions that primarily involved customer service or teaching/instruction?
05
How long have you volunteered in the following types of organizations?• Cultural-based organizations (i.e., Urban League, LaSup, Centro Hispano, etc.)• Faith-based organizations;• Educational organizations (i.e., tutoring, mentoring, assisting in classrooms, coaching, Boy/Girls Scouts, Big Brothers/Big Sisters, etc.);• Human/Social Services organizations.
06
Please identify any language, other than English, in which you are fluent in reading, speaking and writing (select all that apply):
07
If you answered "Other" in the previous question, please specify the language.
08
Technical Skills: Which of the following do you have working knowledge/experience? (select all that apply)
09
Social Media: Which of these do you follow or utilize? (select all that apply)
10
Please indicate if either of the following represents the level of education you currently possess (please note, a degree is not required).
11
Please indicate if you have military experience.
12
Have you been a student participant in any of the following programs? • University of Wisconsin P.E.O.P.L.E. Program• University of Wisconsin Odyssey Project• American Library Association Spectrum Scholarship Program• LIS Access Midwest Program (LAMP)• City of Madison Wanda Fullmore Youth Internship Program• City of Madison AASPIRE Internship Program• Other programs focused on historically underrepresented and/or disadvantaged populations.
13
If you answered "Yes" to the previous question and you participated as a student in a program focused on historically underrepresented and/or disadvantaged populations other than one of those specifically listed, please specify which program.
14
By checking this box, I acknowledge that my essay response to the supplemental question that follows is required and may be used as part of the selection process and used to determine whether or not I move forward in this recruitment process. I also acknowledge that my responses will be evaluated on my writing ability; which includes spelling, grammar and my ability to express my thoughts in a logical fashion, while clearly communicating my proper intentions.
15
PLEASE READ CAREFULLY--RESPONSE REQUIRED Please describe your experience providing service to customers. Include in your answer the skills you possess that allow you to provide excellent customer service.
Required Question
Location : Madison, WI
Job Type: PERMANENT FULL TIME
Job Number: 2023-00527
Department: Madison Public Library
Opening Date: 12/08/2023
Closing Date: 1/2/2024 11:59 PM Central
Comp. Group/Range: 32/05
General Description
The Madison Public Library is hiring Library Assistants! This is responsible paraprofessional and clerical work in the Madison Public Library system. The work involves such functions as providing direct customer service to the public in a library facility, online or through community outreach; providing readers' advisory and reference service; providing technology support; providing support relative to the processing, ordering and cataloging of library materials; and/or participating in collection maintenance and inter-library loan. The work is generally performed under the leadership and/or direction of a librarian and/or library supervisor and may involve the independent responsibility for the operation of a branch library or service in the librarian and/or library supervisor's absence.
This recruitment will form a pool of candidates that will be used over the next six months to fill any Library Assistant vacancies, full-time and/or part-time permanent positions at any of our 9 libraries. We currently have one vacancy, but it is typical for the Library to have multiple vacancies at various libraries over a six month period. Because of this, we encourage you to apply if you are interested in Library Assistant positions at other locations.
Current Vacancy: Central Library Reference and Youth Services Library Assistant, 100% position
Employees may be eligible for loan forgiveness through the .
The City of Madison is an equal opportunity employer functioning under an affirmative action plan. We value diversity, equity, inclusion and belonging. Black, Indigenous, people of color, women, trans, nonbinary and individuals with disabilities are encouraged to apply!
Examples of Duties and Responsibilities
Provide exceptional customer service through direct assistance to customers
- Be a beacon by greeting customers appropriately and maintaining a level of approachability.
- Inspire trust by maintaining patron privacy and providing accurate information.
- Foster community by developing relationships with library customers that demonstrate respect for customers' race, ethnicity, gender, sexual orientation, age, employment status, housing status, etc.
- Conduct service interviews and link customer needs with services and resources.
- Assist library customers to access on-site resources as well as the services and collections of the entire Madison Public Library, LINKcat (integrated library system), inter-library loan system, online resources and community resources.
- Provide reference and readers' advisory services to meet informational and recreational needs.
- Assist customers in understanding library services, procedures, resources and systems/technology.
- Utilize the Internet, electronic databases,and knowledge of library collections(s) and/or other sources to anticipate and meet customers' needs.
- Provide instruction or tours to customers on the use of the full range of library resources.
- Process inter-library loan requests.
- Use de-escalation skills to manage and/or provide backup to other staff during behavior incidents. Accurately write incidents reports, using factual detailed yet concise language that doesn't speculate or editorialize, in MPLnet.
- Oversee and perform circulation-related clerical duties (e.g., check out and check in library materials, collect fines, issue and reissue library cards, process holds, retrieve materials, explain regulations and answer questions, maintain files and inventories, perform or oversee shelving functions and other circulation related activities as needed).
- Oversee the daily operations of a branch library or of a library service in the absence of a librarian or supervisor. Direct workflow, provide training and assistance to clerical and hourly staff and volunteers as directed. Maintain familiarity with library programs, policies, procedures, technology and related developments. Maintain a safe and welcoming library environment.
- Foster community through a commitment to continued personal growth, specifically in the areas of racial equity and social justice.
- Actively participate in staff meetings, system-wide meetings, etc.
- Engage with co-workers positively and constructively to help improve processes and communication across our buildings and systems.
Minimum Qualifications
- All applicants will be considered for these positions.
The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore successful candidates will have demonstrated ability to effectively work with multicultural communities.
For a complete list of the Knowledge, Skills and Abilities, please see the
Special Requirements
- Ability to meet the transportation requirements of the position
Physical Requirements:
- Must be able to lift/carry objects weighing up to 50 pounds (equivalent to a bucket of books) frequently.
- Must be capable of pushing wheeled carts of books and other materials weighing up to 200 pounds onto and off elevators and across carpeted areas for up to an hour, four times per day.
- Must be able to frequently stand, walk, bend, kneel, stoop, reach overhead and repeatedly lift books weighing as much as three pounds for extended periods of time up to six hours,
- Have the physical strength, dexterity and acuity in locating, lifting and shelving library materials (of varying formats and weights).
Stated salaries will receive a 4% wage increase effective December 24, 2023.
The City of Madison offers excellent pay and benefits for employees. City Ordinances, handbooks, and labor contracts provide specifics; the description here is not to be considered a binding statement but offers an informal summary.
Compensation
The City of Madison strives to pay competitive wages. View the current for pay for all classifications. Employees receive increases based on tenure with the City.
Benefits
The City offers a competitive benefits package, including a generous leave package, a variety of insurance options, and non-traditional benefits such as optional pet insurance, a bus pass for all employees, and the possibility of flexible work schedules. A brief summary of benefits is listed below. Please visit our for more information.
Leave
Vacation is earned upon starting employment and can be used after completion of probation. The general vacation schedule is below.
0-3 years 10 work days of vacation
After 3 years 12-1/2 days
After 7 years 15 days
After 11 years 17-1/2 days
After 15 years 20 days
After 19 years 25 days
After 27 years 27 days
Employees earn 3.5 personal days in addition to vacation.
Employees receive eight official paid holidays (New Year's Day, Martin Luther King, Jr. Holiday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Christmas Day), as well as 3 paid leave days (the Friday after Thanksgiving, Christmas Eve, New Year's Eve).
Employees also earn 13 sick days annually that may accrue to a total of 150 days.
Retirement
The City of Madison participates in the Wisconsin Retirement System through the State of Wisconsin Department of Employee Trust Funds.
Insurance
The City of Madison offers a variety of optional insurance programs including:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Pet Insurance
- Life Insurance
- Income Continuation Insurance (for short and long-term disability)
- Long Term Care Insurance
Other Benefits
The City offers numerous other benefits and programs for employees, including:
• 457(b) deferred compensation plans
• Employee Assistance Program
• Bus Pass on Madison Metro
• Flexible Work Schedules
• Employer-paid Training
01
Are you currently an employee of the Madison Public Library?
- Yes
- No
02
Please select the category in which you have the most years of work experience.
- In a retail or food service setting
- With a social services organization, hospital or community center
- In an administrative or clerical setting
- In an educational setting
- In a library setting
- In a technical support function (i.e., the Apple Store, Best Buy, Radio Shack, Help Desk, etc.)
- Other
03
If you selected "Other" in the previous question, please specify the experience.
04
How long have you been employed in positions that primarily involved customer service or teaching/instruction?
- Seven years or more
- Five years or more, but less than seven
- Three years or more, but less than five
- One year or more, but less than three
- Some experience, but less than one year
- No related experience
05
How long have you volunteered in the following types of organizations?• Cultural-based organizations (i.e., Urban League, LaSup, Centro Hispano, etc.)• Faith-based organizations;• Educational organizations (i.e., tutoring, mentoring, assisting in classrooms, coaching, Boy/Girls Scouts, Big Brothers/Big Sisters, etc.);• Human/Social Services organizations.
- Seven years or more
- Five years or more, but less than seven
- Three years or more, but less than five
- One year or more, but less than three
- Some experience, but less than one year
- No related experience
06
Please identify any language, other than English, in which you are fluent in reading, speaking and writing (select all that apply):
- Spanish
- Hmong
- Other
07
If you answered "Other" in the previous question, please specify the language.
08
Technical Skills: Which of the following do you have working knowledge/experience? (select all that apply)
- Web-based document programs, such as Google docs, Microsoft Word Online, etc.
- iPhone or iPad
- Android smartphone or tablet
- Gaming console
- Point of Sale system or cash register
- Computer file transfer, USB device
- Online ordering
09
Social Media: Which of these do you follow or utilize? (select all that apply)
- Tumblr
- YouTube
- Goodreads
- Flickr
10
Please indicate if either of the following represents the level of education you currently possess (please note, a degree is not required).
- Associate's degree or higher
- No degree, but coursework beyond high school
- No coursework beyond high school
11
Please indicate if you have military experience.
- Veteran
- Currently active duty
- National Guard or Reserves
- No military experience
12
Have you been a student participant in any of the following programs? • University of Wisconsin P.E.O.P.L.E. Program• University of Wisconsin Odyssey Project• American Library Association Spectrum Scholarship Program• LIS Access Midwest Program (LAMP)• City of Madison Wanda Fullmore Youth Internship Program• City of Madison AASPIRE Internship Program• Other programs focused on historically underrepresented and/or disadvantaged populations.
- Yes
- No
13
If you answered "Yes" to the previous question and you participated as a student in a program focused on historically underrepresented and/or disadvantaged populations other than one of those specifically listed, please specify which program.
14
By checking this box, I acknowledge that my essay response to the supplemental question that follows is required and may be used as part of the selection process and used to determine whether or not I move forward in this recruitment process. I also acknowledge that my responses will be evaluated on my writing ability; which includes spelling, grammar and my ability to express my thoughts in a logical fashion, while clearly communicating my proper intentions.
- Acknowledgement
15
PLEASE READ CAREFULLY--RESPONSE REQUIRED Please describe your experience providing service to customers. Include in your answer the skills you possess that allow you to provide excellent customer service.
Required Question
