Public Services Library Assistant (Part-Time)

Salary: $20.17 - $23.20 Hourly
Location : Middleton Public Library - Middleton, WI
Job Type: Non-Regular, Part-Time Permanent
Job Number: 202300084
Department: Middleton Public Library
Division: Classified Staff
Opening Date: 12/27/2023
Closing Date: 1/13/2024 11:59 PM Central
FLSA: Non-Exempt
Bargaining Unit: NR
General Description
The City of Middleton seeks a energetic, community focused individual to help engage our Library guests. If you want to work in the exciting downtown hub of activity in Middleton at a busy library setting this is the position for you! We can't wait to meet you.
This position will work on a busy service desk, assist with library programming, create promotional materials, and assist with youth collection maintenance. The ideal candidate for this position will be creative, collaborative, and have excellent customer service skills.
Library Assistants are the Library's most visible and direct customer service link to the patrons served, and perform most of the day to day customer contact and operational tasks across a wide variety of departments and programs. Library Assistants may work in limited department or program areas, or with training and experience perform duties in many areas of the Library's operation.
Library Assistants actively demonstrate a propensity and desire to engage with patrons, provide courteous and prompt service, and advance the library's day to day operations and mission.
Administrative Details:
This is a Non-Regular Part-Time Permanent position. It is not eligible for participation in the Wisconsin Retirement System. This is non-benefitted position, please review the Benefit portion of the job posting for details.

• FLSA: Non-Exempt
• City Salary Grade: 1
• Pay Basis: Hourly
• Schedule: Part-time, 12 hours per week. Saturdays and Sundays only.
• Non-Represented
• Non-Supervisory

Job Functions
Essential Job Functions:
General duties required of all Library Assistants

• Maintain reliable and regular work attendance and timeliness.
• Provide excellent patron services at service desks. This includes, but is not limited to, reference questions, readers' advisory, program registration/information, database instruction, and general library and community information.
• Provide patron account services including updating and registering new cardholders.
• Perform general circulation tasks such as, but not limited to, placing and processing holds, checking materials in and out, and collecting fines and fees.
• Perform general operational procedures such as opening and closing the library and room reservations.
• Participates in maintaining a safe, clean, and visually appealing environment.
• Straightens materials and re-shelves as needed.
• Assists patrons with general use of computers, photocopiers, microfilm reader, and provides general supervision of computer spaces.
• Assists patrons with personal devices and downloadable content.
• Must be available to work both a flexible or set schedule, including evening and weekend hours.

Specialized Duties:

• Duties performed by some Library Assistants specifically assigned or trained to do so:
  • Delivers programming support.
  • Creates promotional materials including, but not limited to, flyers, social media posts, and material displays.
  • May participate on library related committees.

Marginal Duties

• Performs other related job duties as required.

Knowledge, Skills, and Abilities
Knowledge

• Working knowledge of library operations and technology preferred

Skills

• Communication skills: effectively communicate ideas and information both in written and oral forms and in Standard English.
• Time management: set priorities and follow through to meet assignment deadlines.
• Operate library business technology.
• Bilingual/Multi-lingual skills desired, not required.
• Computer software used and management of computerized files.

Abilities

• Ability to communicate effectively with staff and public and maintain effective public relations.
• Effectively read and understand information contained in memoranda, reports and other formats.
• Comprehend and follow instructions from supervisor, verbally or in written form.
• Calculate basic arithmetic problems (addition, subtraction, multiplication, division) without the aid of a calculator.
• Learn, maintain, and improve the skills in above-mentioned areas through active participation in appropriate continuing education workshops and other library skills learning experiences.

Education, Training and Experience
Education

• High School Diploma or equivalent required; Post-Secondary education preferred or degree preferred.

Experience

• One or more years of general customer service preferred.
• One or more years of library, or similar experience, highly preferred.

Documentation Submission:
Please note that this application requires the submission of supporting documents. Failure to submit the required documentation will disqualify your application from consideration.
Consent to conduct a Background Check if selected as a Finalist: Please download the Authorization for Release of Information form linked below. You must complete this form and upload it with your submitted application This form authorizes the City of Middleton to perform a local Background Screen. This screening will only be conducted for those that are selected as finalists for this position.
Click here to Download:Authorization for Release of Information
City of Middleton Veterans' Preference Program
(Applicable to Regular Full and Part Time Positions Only)
The City of Middleton honors and recognizes the sacrifice and dedication made by veterans of the United States Armed Services, and the unique skills, experiences, and abilities they bring to the workplace. The City's Veterans' Preference Program is designed and implemented to encourage and enable the recruitment, review and potential hire of qualified veterans. This program does not guarantee the selection of any veteran or eliminate the need for such veterans to otherwise meet all basic qualifications for the position(s) for which they apply.
Please see the on the Job Opportunities page menu for the details and requirements of the program.
The City of Middleton is an Equal Opportunity Employer
seeking a diverse and talented workforce.
City of Middleton Benefits - Non-Regular, Permanent Part-time Employees
The benefits listed on this page are available to employees in City of Middleton Non-regular, Classified Service who are considered part-time. Non-regular part-time status means the employee is regularly scheduled for, and working, 22 or less hours per week hours per week. Non-regular, Classified Service positions ar not eligible to participate in the Wisconsin Retirement System, but are listed on the City's classified Salary Plan.
Employee Assistance Program

• Employee assistance Program to assist in the prevention, early identification, and resolution of personal issues.
• Employees may consult with the EAP at no cost.

Time Off

• Unpaid Bereavement, Jury Duty and other special purpose leaves.

01
Are you 18 years of age or older?

• Yes
• No

02
Do you have a high school diploma or an equivalent level of education?

• Yes
• No

03
Are you available to work a variable schedule that includes evening and weekend hours?

• Yes
• No

04
Do you have the ability to stand, walk, push, pull, lift, grasp, bend, and kneel for a sustained period of time without sitting or resting, with or without accommodation?

• Yes
• No

05
What is your level of public library experience?

• Only as a library user
• Library volunteer
• Up to one year working as a library staff member
• Over one year working as a library staff member

06
What is your level of experience working in a position providing customer service in person and over the phone?

• None
• Less than six months
• Six months to a year
• Greater than a year

07
Do you have the ability to speak any of the languages listed below at a conversational level?

• I cannot speak any languages other than english at a conversational level.
• Spanish
• Mandarin
• Arabic
• Hindi
• Russian
• Tagalog
• ASL (American Sign Language
• Other

08
If you are you a disabled veteran with a 30% or greater disability rating do you wish to apply for consideration as an applicant under the City of Middleton Veterans' Preference policy?If you qualify and wish to apply under this program you must submit your DD 214/215 and you VA Rating Letter at the end of this application process.(See the Veterans' Preference Policy information and guidelines on the City of Middleton Career Pages Site)

• Yes, I am a disabled Veteran and wish to apply for the Veterans' Preference Program
• No, I am not eligible, or do not wish to apply for Veterans' Preference

Required Question