Address
Form of work
SalaryDistinguishing Features of the Class
Under the direction of the library manager, provides excellent customer service to the community along with information and readers’ advisory services. Does related professional and clerical work as required. This position is twenty (20) hours per week and requires regular evening and weekend hours.
Acceptable Experience and Training
- Bachelor’s degree from an accredited college
- Successful experience working with children and/or young adults.
- Experience in a public library setting is desired.
Required Special Qualifications
- Candidates for positions in this class must pass a post-employment offer physical examination, drug screen, and background check.
- Bilingual in English/Spanish preferred.
- Sufficient clarity of speech and hearing to be able to communicate effectively.
- Sufficient vision to be able to produce and review a wide variety of reports and related materials in both electronic and hard copy form.
- Sufficient manual dexterity to be able to access relevant library materials and operate a keyboard.
- Sufficient mobility to be able to transport materials and equipment.
- Knowledge of library policies and procedures.
- Knowledge of a broad range of reference and readers' advisory materials.
- Knowledge of general clerical methods and procedures.
- Excellent customer service skills with all ages
- Skill in using current library technology and automated systems.
- Skill in selecting appropriate materials for patrons of all ages.
- Skill in interpreting library resources and services to the public.
- Ability to keep records and files and compile reports.
- Ability to assist in instructing and training support staff.
- Ability to work in a team environment.
- Ability to establish and maintain effective relationships with others.
- Ability to provide outstanding customer service.
- Ability to stoop and reach well enough to retrieve materials from the shelves.
Send resume and letter of application to Deputy Director Jon Hobbs via email to JTHobbs@dmpl.org or via mail to 1000 Grand Avenue, Des Moines, Iowa 50309 by February 25, 2024, at 5:00 pm. Unofficial transcripts will be requested at the time of an interview.
Current employees or those who have applied in the last year and have their transcript and resume on file do not need to resubmit those two items at this time. However, you must contact Jon Hobbs via email or hard copy of interest in this position before the closing date and time.
Examples of Essential Work (Illustrative Only)
- Interviews library users carefully to determine what information is required and provides clear, accurate, and timely answers to all inquiries.
- Answers information and readers' advisory questions in-person, by phone, and by electronic means.
- Uses social media as directed to promote library services and activities.
- Trains patrons in use of online catalog and various databases.
- Checks out and receives materials.
- Manages interactions with difficult customers with tact and diplomacy.
- Prepares bibliographies and participates in collection development.
- Participates in planning and organizing work within the department.
- Presents programs, book talks and library tours with an emphasis on youth services but also assists with adult service needs.
- Assists in planning displays and exhibits.
- Reads professional literature and attends conferences to keep informed of developing library practices and issues.
