Library Assistant 1- Adult Services

General Statement of Duties:

Performs clerical duties necessary for the efficient operation of the Library including basic support services and services to patrons. Provides routine circulation and clerical functions using a computerized integrated library system. Works at the circulation desk assisting library patrons. Performs related work as required or assigned.

Distinguishing Features of the Class:

• Works under the supervision of the Adult and Teen Services Librarian
• Engages in routine circulation operations using a computerized integrated library system (ILS)
• Works directly with the public
• Maintains patron privacy and confidentiality according to library policies
• Explains, interprets and applies library policy

Examples of Work (illustrative only):

• Greets visitors and promotes positive relations with library patrons
• Checks library materials in and out
• Registers new patrons and issues/updates library cards
• Operates standard office equipment
• Collects fines and fees from patrons
• Places items on hold and take requests for new items
• Assists patrons with using library equipment, including photocopier/scanner/fax, printer, and self-check out
• Answers telephones and when necessary routes calls to other departments
• Answers directional and specific title/author questions from patrons
• Refers patrons to appropriate staff for all other questions/requests
• Processes, withdraws, and repairs library materials
• Shelves materials when needed
• Under supervision of department head, assists with weeding and inventory of library collections
• Under supervision of department head, assists with library programs, displays and merchandising of library materials
• Assists with routine opening/closing procedures
• Performs related work as required

Knowledge, Skills and, Abilities

• Demonstrate a basic understanding of standard library principles including freedom of speech, patron confidentiality, and censorship
• Demonstrate an acceptable skill level at using a wide range of office equipment and related software including computers, photocopiers, printers, and other library related equipment
• Demonstrate an acceptable skill level at using a variety of resources including print and non-print materials, Internet sources, and online databases
• Ability to work with patrons of all ages and abilities
• Ability to establish and maintain effective working relationships with others
• Ability to listen carefully, take instructions, and learn procedures quickly
• Excellent customer service and telephone skills
• Ability to communicate effectively in English both orally and in writing
• Good organizational skills
• Ability to file alphanumerically
• Ability to work alone at the circulation desk when necessary
• Demonstrate a willingness to contribute ideas, maintain flexibility, and support changes within the library
• Ability to perform detailed tasks and handle multiple tasks simultaneously
• Ability to perform a variety of tasks with minimal supervision
• Ability to work evenings and weekends

Physical Expectations

• Must be able to move loaded book carts and lift up to 25 pounds
• Ability to operate and view a computer screen for extended periods of time
• Depth, color, peripheral, and distance vision routinely required
• Ability to hear, talk, walk, sit, bend, reach, and grasp
• Occasional need to climb, balance, stoop, kneel, or crouch
• May be required to stand for extended periods of time
• Moderate exposure to noise and dirt/dust

Qualifications for Appointment

• Requires high school diploma or equivalent, college coursework or degree preferred
• Requires a minimum of one year direct customer service work experience

Employment Type: Part Time