Level 2 Support Technician

At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.
We have a brand-new opportunity for a Level 2 Support Technicianto join our client’s team onsite in the Tempe, AZ area. This role has an original training period of 4 to 8 weeks. During the training period, this candidate will be paired with a Senior Technician, working 6:00am to 2:30pm, then once training is completed, the candidate will work normal scheduled hours which will fall between 6am to 6pm.
This role is at a high-volume pharmacy supporting a production and manufacturing environment. This candidate will work with large copiers and printers, repairing and swapping parts, and working with the vendor to get items repaired. The daily duties will also include working with labeling printers Zebra, Intellitech label printers, and barcode scanners. In addition, this candidate will support Windows desktops / laptops, MAC book laptops and devices, Android mobile devices, and all types of equipment in this pharmacy. This candidate will be responsible for carrying a radio – responsible for taking radio calls from production environment, packing station down, calling IT (over the radio). This candidate will also work on tickets, but most of the day is primarily over the radio, and will be helping out to fix it arising situations.
Duties and Responsibilities:

• Provide Install, Move, Add, Change (IMAC), Break-Fix and End User Support activities as required
• Stage, build and image systems with standard client image
• Complete special projects as requested
• Provide technical training to more junior employees
• Troubleshoot End User hardware and software incidents
• Follow Asset Management policy and procedures. Complete monthly cycle counts

Skills and Qualifications:

• Minimum 3+ years of Deskside Support service experience
• Strong communication skills and ability to work with non-technical users
• Strong troubleshooting skills
• Self-starter and self-managing, great organization and time management
• Strong working knowledge of MS Office and basic business applications
• Printer and copier experience highly desired
• Good knowledge of Mac device support may be required
• A+, MCP, MSCE or equivalent certification desired

Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.