Field Support Technician

The Field Support Technician performs basic technical services for Black Box customers at a client site. This position utilizes tools, training and expertise to maintain various communication systems and network applications for Black Box customers, all while providing excellent customer service.

Position Details :

• Hourly position based upon experience & skill level
• Contract with possible contract extension or hire
• Standard work hours: Mon-Fri 7:00am-4:00pm
Location: Supporting customer sites in Chandler AZ 85248

Essential Functions:

• Provide technology support for Black Box customers.
• Installs, adjusts and maintains technical systems and applications.
• Helps with installation and service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment and other various low voltage related systems such as Category 3, Category 5, Enhanced Category 5, Category 6 and Fiber Optic Structured Cable Distribution Systems.
• Transport a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at client site.
• Perform work under supervision.

Education Requirements:

• High School/GED

Experience Requirements:

• 0-2 years of experience in Telecommunications and/or IT field
Helper/entry level

Other Qualifications, Skills & Certifications:

• Valid Driver’s license may be required
Accreditation from a Technical School
• - Applicable Skill Trades Program is preferred

Competencies

• Basic Computer Skills
• Knowledge of IP-based systems, structured cabling systems, telephone systems, unified messaging, system security devices, data network equipment, videoconferencing equipment, wireless LANs, and PCs
• Able to read, write and interpret various correspondence, memos and instructions
• Basic understanding of telecommunications color codes, pin-outs, and infrastructure installation standards
• Understand basic data center protocols/work rules
• Ability to read and interpret floor plans, wiring diagrams, and other installation documentation
• Ability to carry up to 30 lbs. and lift up to 50 lbs.

About Us:

Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.

Visit blackbox.com to learn more.

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