Desktop Support Technician Ii - Mesa, Az

About Us:

Offering multidisciplinary electrical solutions under one roof, we have helped plan, construct, install, and integrate some of the most advanced electrical, controls, and telecommunications systems. We are looking for talented, motivated electrical and construction professionals to join our team.

For more information, please visit https://dyna-az.com

Job Title:Desktop Support Technician II – Mesa, AZ

Job Summary: The Desktop Support Technician II (DST) role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, maintaining and upgrading all PC hardware, mobile devices and equipment to ensure optimal performance. The person will also do basic troubleshooting (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance when/where required. Will escalate to level II techs with complex issues.

Essential Duties and responsibilities:

Desktop computer support

• Address user tickets regarding hardware, software and networking (Basic troubleshooting issues from the support ticketing system)
• Guide users with step-by-step instructions (help create technical documentation and manuals)
• Follow up with internal customers to ensure work stations are functional (validate the mounted drives are available, printer services are working, email is available)
• Conduct remote troubleshooting (ask targeted questions to diagnose problems, test alternative solutions until issue is resolved, direct unresolved issues to the next level of support personnel, record technical issues and solutions in logs)

 Mobile device support

• Mobile phone configuration (assign phone to specific user, configure email, deploy required applications, set device security, validated by level III tech)
• Tablet configuration (assign tablet to specific user, configure required applications, device security, validated by level III tech)

Asset inventory management

• Enter new equipment into tracking system database (receives equipment, deploys asset tag, records equipment specifications and serial numbers)
• Retires out of date equipment securely (retires equipment from the asset database, stores equipment securely until ready for proper disposal)
• Audits systems for proper security software and configurations (as assigned by the IT Manager)

Computer setup

• Computer imaging (use of MDT to apply the current image, using the computer naming standard, creation of the user account and accesses)
• Software installation (install user specific software per user manager instructions)

Qualifications:

• Minimum 1yrs experience as a Desktop Support Technician I or similar role
• Excellent verbal and written communication skills
• Experience with current Windows OS
• Experience with Microsoft O365, Apple IOS, Citrix, VMWare, MDM environment.
• Experience in responding to ticket-based support system
• Great customer service skills
• Great problem-solving skills
• Ability to multi-task in a fast–paced work environment

 Benefits:

• Health & Welfare (medical, dental & vision)
• 401(k)
• 401(k) match
• Paid time off
• Paid holidays
• Flexible spending accounts
• Life insurance
• Disability insurance
• Employee assistance program

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

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