Desktop Support Technician

Job Title: Desktop Support Technician

Location: Tempe, Arizona

Reports to: IT Manager

ABOUT US

University Mechanical & Engineering Contractors (UMEC) is a wholly owned subsidiary of EMCOR Group. Inc. EMCOR is the world’s leading provider of mechanical and electrical construction and facilities services, including planning, consulting, operations and maintenance. UMEC is a full-service mechanical contractor serving the western United States. UMEC designs, builds and commissions mechanical systems, including heating, ventilating and air conditioning (HVAC), plumbing and piping systems for commercial, institutional, high tech, industrial and military clients.

SUMMARY

University Mechanical & Engineering Contractors, Inc. is currently looking for a Desktop Support Technician for our Tempe, AZ location. The Desktop Support Technician is responsible for addressing user tickets regarding hardware, software, and networking issues.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Address user tickets regarding hardware, software, and networking (troubleshoot networking issues, software conflicts, hardware issues, process user moves and changes)
• Conduct remote troubleshooting for all field staff.
• Install, configure, maintain, and upgrade Microsoft Windows 10/11 operating systems and applications and other systems as appropriate.
• Maintain and administer mobile devices, including both Apple and Android devices.
• Documenting standards and procedures, maintaining inventory of technological devices, working with outside vendors.
• Guide users with step-by-step instructions (help create technical documentation and manuals)
• Work off hours as required for project work.
• Perform other duties as assigned.

PREFERRED EDUCATION and/or EXPERIENCE

• Associate degree and/or 2 years of experience as a Desktop Support Technician or similar role (High School diploma or GED required)
• Demonstrated Windows computer skills/experience.
• Able to work scheduled work hours.
• Microsoft Certifications preferred.

COMPUTER SKILLS

• Must demonstrate Windows computer skills/experience
• Microsoft Certifications preferred

REQUIRED ATTRIBUTES: The requirements listed below are representative of the characteristics and demonstrated capabilities sought to perform the job successfully.

• Must demonstrate integrity, honesty, professionalism, and commitment to company values.
• Must be self-motivated and able to work efficiently in a fast-paced environment.
• Must have excellent organizational, communication, strategic, technical, analytical, problem-solving, and multi-tasking skills.
• Must have the ability to communicate in both oral and written forms with all levels of management
• Must have high standards of quality with attention to detail.
• Must have the ability to work independently and as a team on projects.
• Must build positive working relationships with multiple levels of employees, management, suppliers, and customers.
• Must have demonstrated ability to perform basic business mathematical functions.
• Must interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Must comply with all operating policies, procedures, plans, and programs.
• Must demonstrate knowledge of networking concepts like DNS, TCP/IP, and others
• Experience with VMWare and server knowledge a plus

Language Skills

Must have the demonstrated ability to effectively communicate in English, cooperate, and collaborate with multiple levels of customer, employees, unions, government agencies, vendors and suppliers, and other contractor organizations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee is regularly required to commute to construction job site locations and navigate around construction job site locations. In addition, this position will require occasional night and weekend shifts

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee should expect to sit for long periods in front of a computer and is also required to travel to construction job site locations as needed.

While visiting job site locations, the employee may be required to work outdoors, be exposed to wet and/or humid conditions; moving mechanical and electrical parts; high, precarious places; dust, fumes or airborne particles; toxic or caustic chemicals; outside weather conditions, extended exposure to sunlight; cold and heat; risk of electrical shock and vibration. The noise level in the work environment is usually moderate to loud.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

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Education

• Associates or better in Computer Science or related field