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SalarySummary
Yelp is searching for a Leave of Absence Specialist to join our Global Benefits and Leaves team. This role reports to the Director of Global Benefits and is a key member of the broader Total Rewards team. This individual will be responsible for day to day administrative duties covering all Yelp functions and locations. We are a distributed workforce, so team members can be based anywhere in the U.S.
This individual will work daily with employees, other benefits and leaves team members, third party administrators, Payroll, Accounting, Legal, and other HR teams. This role provides support for Yelp’s daily administration of leaves.
We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes. This is a full-time remote role based in the United States.
What you'll do:
- Assist with day to day operations of the Leaves team functions and duties.
- Answer employee questions regarding Leave of Absence, disability claims and accommodations.
- Consult with employees on confidential FMLA and ADA issues and facilitate employee FMLA and ADA requests.
- Assist employees and managers with any problems or concerns regarding claims filed with the third party administrator.
- Assist employees and managers on the appropriate processes, legal requirements and policies regarding leaves in all countries where Yelp has employees (US, Canada, UK, Ireland, Germany, Belgium).
- Coordinate claims with Workers' Compensation administrator, when needed.
- Update employee records in Workday as appropriate.
- Inform and provide employees with paperwork and deadlines needed to consider requests for a Leave of Absence. Coordinates all aspects of return to work for employees on leave.
- Ensure regular communication with employees starting a leave and scheduled to return from leave to ensure employees and managers are aware of the process and requirements.
- Escalate issues to the proper management resource as appropriate.
- Identify trends and make recommendations for continuous process improvements.
- Review data received from third party administrator regarding disability payments for accuracy and apply any top up payments in accordance with company policies. Partners with payroll to ensure timely payment of disability claims.
- Perform regular audits of leave data in third party administrator system and Workday to ensure accurate and consistent information in both systems.
- Assist in completing leaves reporting.
- Other special projects and duties based on business needs.
What it takes to succeed:
- 2+ years of related experience in FMLA, State Leaves, Disability, ADA and absence management.
- Certified Disability Management Specialist (CDMS) or Certified Professional Disability Management (CPDM) a plus.
- Workday experience required.
- Experience with Jira or other service management ticketing system a plus.
- Excellent customer service, tracking and follow up skills and ability to show empathy and desire to help employees.
- Excellent written, verbal and listening skills to reflect a friendly, positive disposition. Ability to interface with all levels of the organization.
- Intermediate Microsoft Excel and Google Sheets skills (Vlookup, data manipulation, conditional formatting, pivot tables, etc).
- Excellent self-management, organizational, multi-tasking, and interpersonal skills.
- Attention to detail when completing a task while demonstrating a thorough concern for all the areas involved, no matter how small.
- Discretion when handling sensitive and confidential information.
- A great team player: maintains optimism and positivity through tough challenges, and works to create great team chemistry and professionalism.
- Must be a problem solver: willing and able to see a problem, identify opportunities, and then bring forward suggestions for resolution.
- Ability to effectively work with and across all levels of the business.
- Ability to work autonomously.
- Live the Yelp values everyday: Be Unboring, Be Tenacious, Play Well with Others, Protect the Source, Be Authentic.
What you'll get:
- Effective your first day: Full medical, vision, and dental
- 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
- Up to 14 weeks of parental leave
- Monthly wellness subsidy
- Work from home reimbursement
- Flexible spending account
- 401(k) retirement savings plan
- Employee stock purchase plan
- Compensation range for this position is $63,000- $106,000 annually. You may also be offered a bonus and benefits.
Closing
At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”
We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.
Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.
We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco).
We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488.
Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.
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