Leasing Agent

Reports to: Assistant Community Director

Summary: Assist in the overall care, upkeep and success of the community.

Responsibilities include, but are not limited to:

• Represent the company/community by maintaining a professional appearance and attitude at all times

• Complete opening and closing procedures

• Present the community’s apartment homes and amenities in a positive light to all prospective tenants

• Stand to greet all potential prospects/prospective tenants as they walk through the office doors

• Answer the telephone with a smile in a positive friendly manner, on/by the first or second ring

• Use the community guest card to gather qualifying information, schedule appointments over the phone and in person for all prospects/prospective tenants

• Negotiate leasing terms and conditions to close the deal

• Check voice mail, faxes and emails throughout the day and respond as needed

• Utilize your email to follow up with all prospects/prospective tenant’s emails in a personalized, friendly manner

• Immediately follow up 2-3 times with each prospect/prospective tenant

• Use provided leasing binder to keep prospect traffic organized by month

• Use the office filing system to keep organized and ensure information is maintained accurately

• Ensure the model, target apartment homes and touring paths are ready to show for the day

• Be fully informed of current rental rates and specials for all available apartment homes

• Insure your work area, the office and amenities are maintained clean and orderly

• Have awareness of the community’s curb appeal throughout the property and report any noticed repairs needed to the Assistant Community Director

• Develop full knowledge of the application process and what is required for screening and approval for applicants

• Run credit checks, background checks, landlord & employment verifications for applicants

• Submit processed applications to Community Director for approval. Follow up with applicants regarding status.

• Have a thorough knowledge of the lease terms, specifications and all community policies

• Ensure apartment homes are ready for residents to move into on agreed move-in date by following the community move-in and make ready process

• Advertise available apartment homes on Craigslist, resident activities and other marketing events on social media

• Gain knowledge of the current market conditions that affect the surrounding areas

• Visit area businesses to request marketing information for community move-in folders

• Shop comps (competitive properties) as requested in order to be knowledgeable about other apartment communities in your market area

• Complete a weekly trend report and monthly market survey

• Conduct out-reach marketing within the surrounding areas as requested

• Maintain resident retention and renewal program. Distribute renewal notices, follow up on renewal notices and promote resident retention every day.

• Utilize the community’s key log system to check out individual unit keys to vendors and residents as needed

• Input resident service requests for maintenance repairs, close out requests when turned in and follow up on requests weekly to ensure resident satisfaction

• Help deliver notices to the community as requested

• Complete all required Grace Hill training in a timely manner

• Effectively handle day-to-day resident requests and or complaints

• Complete special projects and other duties as assigned by Community Director or Assistant Community Director

• Day to day responsibilities can/will vary

Equal Opportunity Employer. Drug Free workplace. Employment offers are contingent upon successful completion of a background check and drug screen.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Leasing: 1 year (Required)

Work Location: In person