Learning Facilitator/Learning And Development Facilitator

Job Description: Searching for Learning Facilitators to join our global revenue management education team to support hotels globally in the training and adoption of new revenue management system, IDeaS G3, Optix and RevPlan.

POSITION RESPONSIBILITIES:
The Learning Facilitators provide a critical role of supporting our hotels globally in the use of new revenue management system, IDeaS G3, Optix and RevPlan. This position will be responsible for generating support documentation, learning content creation, course execution and facilitation, and upholding standard procedures and guidelines.

This position will collaborate and directly support the Global Revenue Management Training and Operations team. Preferred experience for this position includes IDeaS G3, Optix and RevPlan, Opera PMS and prefer an additional language skill such as Spanish, outside of English. This position must be able to work international hours such as Asia or Europe supporting Hotels abroad.

To be successful in this role, knowledge of IDeaS G3 and flexible working hours is key. Superior oral and written communication skills are a plus. Previous IDeaS system implementation and hotel RM experience preferred.

EXPERIENCE AND QUALIFICATIONS:

• IDeaS G3, Optix and RevPlan user experience
• IDeaS learning and facilitation experience
• Facilitation, communication, documentation skills
• Creating and delivering training material
• Coordination of implementation check lists
• Coordinating registration, follow-up communications, tracking and managing learning completion
• Able and willing to work in various time zones with specific emphasis on Asia time zone
• Skilled in Microsoft Office suite of applications including Excel, Word, Access, PowerPoint, etc.
• Requires understanding of revenue management systems and implementation of processes
• Can operate in a fast-paced, complex system/corporate environment
• Adapt and change with evolving learning needs
• Must be able to sit at a desk for up to 8 hours per day. Walking and standing are required for the remainder of the workday.
• Travel may be required but no more than 20% of the time based on needs.
• Requires grasping, writing, standing, sitting, walking, listening, and hearing ability and visual acuity.
• Requires manual dexterity to use and operate all necessary equipment
• Must have finger dexterity to be able to operate office equipment such as computers, printers, telephones, and other office equipment as needed
• Ability to develop and deliver training materials
• Ability to develop and deliver implementation processes and checklists
• Ability to develop and deliver effective presentations
• Ability to manage group and interpersonal conflict situations effectively
• Ability to travel by air and car
• Minimum of 2 years of experience in coordinator level position in hotel industry revenue management and/or revenue management systems discipline
• Minimum of 2 years involved in a dynamic team environment
• Minimum of 3 years’ experience in Microsoft Office suite of applications and related data management systems
• Demonstrates a commitment t core values

Job Type: Contract

Salary: $40.00 - $50.00 per hour

Expected hours: No less than 40 per week

Schedule:

• 8 hour shift

Experience:

• Revenue management System: 4 years (Required)
• Optix or Revplan or IDeaS G3 or Revenue management System: 2 years (Required)

Work Location: Remote