Address
SalaryAbout Us:
DailyPay, Inc. is transforming the way people get paid. As the industry's leading on-demand pay solution, DailyPay uses an award-winning technology platform to help America's top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job, while supporting their financial well-being outside of the workplace. DailyPay is headquartered in New York City, with operations in Minneapolis and Belfast. For more information, visit DailyPay's Press Center.
The Role:
You'll be a member of the Learning & Development Team within the Shared Services group, working closely with the DailyPay Customer Operations organization to facilitate its Training programs.
In this role you will help DailyPay support agents and specialists cultivate their skills and knowledge. You will create reference content and training material, facilitate training. The ideal candidate should possess excellent writing skills, be highly organized, proficient in time management, and be a great communicator.
If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.
How You Will Make an Impact:
- Create internal, Support Operations agent facing Knowledge Base (FAQ) content including support scripting (talk tracks)
- Create Support Operations agent training modules: Instructor-led (ILT) and e-learnings
- Create ad-hoc internal-facing communication content as needed: newsletters, email notifications, slack posts etc.
- Conduct Training: in-person, which may require travel overseas; virtual sessions
- Support Training initiatives at BPO sites: run Train-the-Trainer (TTT) sessions, observe (remotely/in-person) training and provide guidance; assist with New Hire nesting (ramp from training to production)
- Partner with cross- functional teams to stay up to date on product and process changes to proactively update Support Ops reference (Knowledge Base) and training content
- Proactivelly identify areas of improvement in Support Ops reference content (Knowledge Base) and training content
What You Bring to The Team:
- Bachelor's degree (or equivalent experience) and a minimum of 2+ years of proven experience in a Learning & Development role
- Strong editorial skill set, including both writing and editing (copy and developmental/strategic)
- Strong proficiency with Google Suite and/or Microsoft Suite (Slides, PPT); experience with e-learning module creation a plus
- Hands-on approach to stakeholder engagement and content creation
- Understanding of effective teaching methodologies and tools; Experience with remote training/virtual learning a plus
- You are a positive person, team player, collaborator, and an excellent communicator
- You are organized and manage your time well to always deliver by deadline
What We Offer:
- Exceptional health, vision, and dental care
- Opportunity for equity ownership
- Life and AD&D, short- and long-term disability
- Employee Assistance Program
- Employee Resource Groups
- Fun company outings and events
- Unlimited PTO
- 401K with company match
Pay Transparency. DailyPay takes a market-based approach to compensation and compensation may vary depending on your location. U.S. locations are categorized into two tiers based on a cost of labor index for that geographic area. The salary ranges are listed by geographic tier. Additionally, this role may be eligible for variable incentive compensation in addition to stock options. Where a candidate fits within the compensation range for a role is based on their demonstrated experience, qualifications, skills and internal equity.
National Compensation Range
Premium Compensation Range
DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working.
We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to peopleops@dailypay.com. All requests for accommodation will be addressed as confidentially as practicable.
DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.
