Learning & Development Specialist

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.

This Learning & Development Specialist is responsible for providing coordination and administrative support to the agency-wide training and development initiative. This position is responsible for data maintenance, scheduling, and correspondence regarding CCC’s training functions. This position is also responsible for assisting with the continual maintenance and operation of the Learning Management System (LMS) and provision of agency-wide trainings and special events.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Organize and coordinate all live trainings, including space reservations, room arrangements, supplies, catering, and any other event-specific needs
• Work with CCC trainers to ensure ample and equitable coverage for all trainings.
• Specialize and administer Learning Management System including building training plans, determining training formats, communicating with stakeholders about content development needs, pulling reports as needed for audits, registering participants, managing attendance.
• Liaison with LMS vendor as the main point of contact for troubleshooting and system enhancements.
• Provide technical support to CCC staff for all Learning Management System and training requests.
• Develop and maintain a system for storage and review of training evaluations and documentation.
• Act as primary liaison between CCC and external training providers.
• Work as primary point of contact regarding training registration and attendance.
• Ensure seamless interface with HRIS to LMS data feed, which may include liaison with other stakeholders and vendors.
• Specialize in all Learning and Development functional activities including oversight of the Learning & Development email inbox and HR Central ticketing system.
• Lead the CPI Trainer group, including training provision, trainer certification, data management, and supply management.
• Act as a positive, collaborative, and solution-focused member of the Learning and Development team.
• Cross-train and provide back-up to other areas of Learning and Development when needed.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.

DESCRIPTION OF OTHER DUTIES:

• Perform other duties as assigned

SKILLS AND ABILITIES:

• Ability to engage with diverse staff and leadership to promote trust, collaboration, and partnership between programs and the Training and Development department.
• Ability to take initiative and provide leadership to agency-wide efforts.
• Computer skills necessary to complete essential duties.
• Ability to present information and lead discussion in a diverse group of people.
• Organizational skills; ability to multi-task and prioritize, manage time, and meet deadlines.
• Ability to learn and apply training instruction.
• Ability to organize large amounts of data and maintain accurate database records.
• Detail oriented.
• Ability to maintain accurate records and necessary paperwork.
• Ability to manage time and meet deadlines.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to remain solution-focused and respectful in all interactions with staff, co-workers, vendors, and clients.
• Ability to maintain confidentiality.
• Ability to understand and follow oral and written instructions.
• Ability to perform arithmetic computations.

MINIMUM QUALIFICATIONS:

• Minimum two years of experience performing administrative duties in a non-profit or social services setting
• College degree preferred; high school diploma of GED required.
• Advanced computer skills, including competency in Word, Excel, and PowerPoint required.
• HR Information Systems (HRIS) or Learning Management System (LMS) experience strongly preferred.
• Experience presenting information to diverse groups and facilitating discussion.
• Ability to become certified to train Nonviolent Crisis Intervention courses by the Crisis Prevention Institute within 6 months of hire.
• High level of organization is required.
• Experience required with office machines (Fax, photocopier, printers, etc.)
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects.
• Must be able to climb stairs several times a day.
• Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy, and productive work environment and strictly complies with the Drug-Free Workplace Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess, or use a controlled substance or alcohol
• Must be able to pass a pre-employment drug test and background check.
• Must adhere to agency’s non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, life-styles, and sexual orientations and treat each individual with respect and dignity.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required for the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, and pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

CCC values and celebrates diversity in race, heritage, ethnicity, gender identity and expression, sexual orientation, religion, age, and disability. We are an Equal Opportunity Employer and we prioritize active inclusion of diverse staff.

Central City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)