Learning & Development Manager

LEARNING AND DEVELOPMENT MANAGER

DIVISION 600

About Goodwill SOLAC:

Goodwill, Southern Los Angeles County (SOLAC) is a 501(c)(3) nonprofit organization that transforms donated goods into job training, education, and placement services for individuals with barriers to employment. Goodwill SOLAC serves 22 cities and communities throughout Southern Los Angeles County.

Our skills training, education, job preparation, and placement programs build lives, families, and communities—one job at a time. Placing individuals in productive and competitive employment fills them with the value, joy, and dignity of a paycheck. We believe putting people to work benefits the individual and the community’s economic vitality through taxes, spending power, real estate values, quality of life, and relief from social services and welfare systems.

Goodwill SOLAC is one of 154 independent Goodwill’s with membership in Goodwill Industries International. Goodwill SOLAC’s campus in Long Beach houses its administrative offices, training programs, processing operations, transportation fleet, LiNKS Sign Language & Interpreting Services, retail store, and e-commerce operations.

Goodwill is a culturally diverse and inclusive organization. We are a proud equal-opportunity employer. We are committed to fair hiring practices and creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status, or veteran status.

Role Overview:

This position reports to the Vice President of Human Resources and Compliance and performs various tasks related to learning and development. The successful incumbent responsibilities include improving the productivity of the organization's employees, assessing company-wide developmental needs to drive learning and development initiatives, and identifying and soliciting applicable learning solutions for employees. The new manager actively searches, creatively designs, and implements effective methods to educate, enhance, and recognize performance. The Learning and Development Manager will supervise the Learning and Development Pillar and work closely with the VP to ensure leadership strategies and messaging continuity. Additionally, as a vital member of the Human Resources Team, the Learning and Development Manager will collaborate, assist, and provide directional support to the Human Resources Operations, Compliance, and Talent Acquisition pillars of HR Excellence and all other divisions in the organization. This position frequently interacts with senior leadership and must be able to work well independently and as part of a team.

Exemplary Duties / Responsibilities:

Develop or identify learning and development programs based on both the organization and the individual's needs, including, but not limited to:

• Conducts annual training and development needs assessment, including New Hire Orientation, Essential Skills training, Business Fundamentals, Retail Skill training, Health and Safety and Leadership Development
• Responsible for developing training, career growth programs, and objectives.
• Obtains and develops effective training materials utilizing various media.
• Trains and coaches managers, supervisors, and others involved in employee development efforts.
• Maintains records and prepares statistical reports to evaluate and monitor trainees' progress. Tracks and documents attendance of all training programs
• Monitor and measure training effectiveness.
• Develops and maintains organizational communications such as intranet bulletin boards and newsletters to ensure employees know training and development events and resources.
• Conducts follow-up studies of all completed training to evaluate and measure results.
• Ensure program delivery via least-cost methods, keeping within assigned budgets.
• Seeks to secure additional funding for training programs through various federal and state agencies and private foundations as appropriate
• Exemplifies the desired culture and philosophies of the organization.
• Works effectively as a team member with other members of management and the HR staff.
• Develop career paths for all company positions and guide managers and supervisors in setting individual learning plans.
• Assist line managers and supervisors with solving specific training problems, one-to-one or in groups.
• Keep up to date with developments in training by reading relevant journals, attending meetings, and attending relevant courses.
• Recommend training and development policies and programs that support employee development and create a learning environment.
• Develops and implements training for staff to improve cultural competencies
• Trains assigned employees in effective techniques for on-the-job training, performance reviews, sales techniques, customer service, health and safety practices, management development, and adaptations to changes in policies, procedures, and technologies
• Researches and selects outside consultants and trainers to conduct training in specific topics as needed
• Develop training courses utilizing available material from local agencies, Goodwill International, and other Goodwill Organizations community providers.

LEARNING AND DEVELOPMENT MANAGER QUALIFICATIONS:

Minimum Qualifications:

• College degree preferred and 5+ years of experience in the field of training and development, including course design, development, and adult education learning styles and any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying
• Three years of lead, supervisory, or management experience
• Working knowledge of employment law and regulations, and wage and hour and their application in the day-to-day HR working environment

• Knowledge of federal, state, and local laws regulating Human Resources
• Strong verbal and written communication skills
• Good public/employee relations skills, problem-solving, analyses, and decision-making ability

• Aptitude for math is essential
• Intermediate to advanced knowledge and experience with MS Office and Outlook
• Excellent verbal and written communication skills
• Ability to partner with employees and executive-level
• Utmost ability to maintain confidentiality
• Ability to multi-task and be flexible
• Must possess a valid California motor vehicle operating license and must be willing to use their personal vehicle in the course of employment

Preferred Qualifications:

• Certificate as a certified trainer

• Previous experience working in all areas related to human resources at the corporate level in a company size of 300+ employees

• Prior work experience in retail, social services, and non-profit industries/organizations

• PHR/SPHR Human Resources Certification
• Strong working knowledge and experience with an ADP employee and payroll software
• Ability to give consistent counsel to supervisors and managers

• Computer utilization (publisher, PowerPoint, Excel, graphs/charts, etc.)
• Proficient with Microsoft Office Software
• Graphic arts (create in-house brochures, flyers, training materials, etc.)
• Use of webinars/webcams
• Social Media Proficiency

Core Competencies II:

To perform the job successfully, an individual should demonstrate the following competencies:

• Confidentiality – Understands and adheres to high-level confidentiality in all work-related information discussions and information sharing in all board meetings and by the senior leadership team.

• Ethics and Values – Adheres to Goodwill core values and beliefs during times of strength and opportunities and acts in line with those values.
• Problem-Solving – Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics, people, and situations
• Task Management –Communicates changes and progress; completes projects on time and budget.
• Technical Skills – Pursues training and development opportunities; strives to build knowledge and skills continuously; shares expertise with others
• Customer Service – Responds promptly to customer needs; solicits employee feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills – Listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things
• Verbal Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills effectively; participates in meetings.
• Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; welcomes feedback; contributes to building a positive team spirit; promotes inclusiveness; puts team success above own interests; supports everyone’s efforts to succeed.
• Diversity –Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment. Must be able to work with diverse cultures and those with barriers to employment, including disabled populations.

This job posting should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

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Salary 89,000-94,000